Arby's,

23081 Greenfield Road, Southfield, MI 48075

"Tried the good burger meal for the first time and my stomach has been in knots for 2 days. They didnt cook the meat all the way through."

"Unfortunately this establishment is going downhill like so many food industry establishments in metro detroit that have poorly vetted people who are hired but are resentful to serve the community and in turn eventually close down the establishment. The lady who was at the drive thru window on Saturday 11/25/23 late afternoon was just plain rude. She would not respond to take the orders and kept the cars waiting for at least 20 minutes as people just eventually left.I am not quite sure why people don't see the writing on the wall. People have options and will just drive away leaving this business in the dusk. Please DO BETTER. If there is no us there is no you. Jobs are leaving. The food industry establishment is only successful due to satisfied customers who return because of how they are treated. Thank you"

"Still a great place to eat but it seems like the restaurant industry is falling on hard times. Just got some curly fries today and definitely disappointed today. Fries should always be fresh imo."

"This Arby’s used to be my favorite place to grab lunch now it’s hit or miss with the food quality. Sandwiches thrown together or you can tell just made without care. My biggest issue is the masc woman manager. She has had a bold attitude every time I’m there. I honestly feel like here energy brings down the place, she sits your food down hard and don’t say you’re welcome when being thanked. And most of the workers follow the same leadership or just look miserable under her. I’ve also visited around various times and that manger seems to be the common denominator."

"Terrible Experience. 1st: The Manager Heather (if that's even her name because she wouldn't give me her last name) was very rude & unprofessional when she took my order (I ordered a salad with Crispy Chicken). I asked for both Ranch & Honey Mustard Dressing (I hadn't been to Arby's in years so I wasn't sure of how the salad dressings would taste because I hadn't had them before) and I asked for an extra one each (I offered to pay for it because I assumed asking for 4 salad dressings was not standard) she refused stating some company policy...blah blah blah. I was confused but agreed to the "company policy" with no issue. 2nd: (Drive Thru Cashier was nice-a young Man) as I waited he told me "salads are prepared fresh". No problem as I waited patiently. I received my food but didn't check the bag because duh, I only ordered a salad and a drink. I noticed the bag felt really light but nonetheless I just thought it was the weight of a salad. I drive to my office (I was on a lunch break). As I took the salad out I noticed the container was VERY GREASY & WET & 1/2 full (I'm thinking "this is odd") As I open the container I couldn't believe what I was seeing...THEY HAD GIVEN ME A SALAD THAT HAD BEEN HALF EATEN BY SOMEONE!!!!!! How do I know...I have pictures and it was bitten off chicken and dressing on the salad!!! I was immediately INFURIATED AND DISGUSTED especially in the middle of a PANDEMIC!!!! I was so UPSET I left my office immediately & drove back to the Arby's and demanded (thru the drive thru since the dining room was closed) to speak to the manager. Manager HEATHER "No Last Name" tells me and I quote "the salad has not been eaten". I look at her like she's crazy (You'll see once I post the pictures I took). Side Note: I returned EVERYTHING the way it was given to me (1 salad, 2 unopened salad dressings, 1 drink with the unopened straw...I hadn't even touched the drink either). She continued to deny the salad had been eaten but admitted SHE (see #1...the one who took my order) placed it in tbe bag. Her apology was "my bad" after I questioned her on how she could have placed that salad in a bag as nasty & greasy as it was. She then says I can have my money or a new salad cause she has to get back to work. I then asked for the General Managers name and phone number. Heather tells me it's "LaTonya" restating they don't give last names but she'll give me the number. As she leaves me standing outside in tbe cold (remember dining room closed) as she retrieves the refund and phone number written on tbe back of a receipt with no other acknowledgement. I called the corporate number and you guessed it ...STILL NO CALL BACK!!! I will NEVER eat at this location again. I would not recommend anyone eat here. The WORST!!!!"