Potbelly,

26221 Evergreen Road, Southfield, MI 48076

"I had an issue with my sandwich had ordered I spoke with Eric the General manager and he was so nice, professional and understanding he immediately went in to fix the issue and replaced the sandwich with not just a sub but the chips and drink for my daughter and I….thank you Eric"

"I ordered/paid online and my order was wrong, so I wanted a refund, the manager says they can't give me one, it will mess up the money drawer, they asked for my number and claimed a district manager would contact me. I fee like I have been ROBBED and will never patronize this chain again!!"

"I have not had Pot Belly in years. I used to get it from here all the time with a coworker who left our office about four years ago; it could be five years ago. It wasn’t like I did it on purpose. Another coworker was eating pot belly, and I was like ok, I am going today. I got here, and it was pretty busy, but kudos to them for being very staffed with very upbeat and friendly people who got me my food quickly. Thank you for that. I ordered the Chili and the wreck sandwich; I have to say the toasted sandwich was outstanding! Very flavorful. I have to say I hate to talk trash about a place, but I am not sure what was going on with the Chili. It was beyond thick it was like paste. Maybe I got it at the wrong time. I would be willing to try it again. Anywho sandwiches are fantastic."

"This is what I got for paying $1.99 extra for avocado. When I bit into the sandwich it was literally crunchy. Called the store and was told they just put unripe avocado on everything today because they didn’t have any ripe ones and potbelly does not give managers the power to refund for add ons (have to go through a lengthy process of approval from GMs and DMs for full refunds) and they can only remake your sandwich on a different day. I just wanted my $2 back and not have to go back to a store again. I appreciate the manager doing what little he can but shame on potbelly for not giving their managers any power to refund money when things go wrong and there’s no way to contact customer service through their own app."