Subway 4212 Highland Road, Waterford Township, MI 48327

"Horrible again! Ordered online, said the time to pick up! Was there at that time. She asked my name, she said they are working on it now! Drive up she said. While I was waiting and waiting no one acknowledged me. I stayed at there window for exactly 22 minutes. At this time I’m upset. I walked in they had 4 people in line at tat time, so my 2 sandwiches should have been made way before them. I asked if those were my 2 footings, she said no there for the guy standing next to me. I said my order should have been made now 35 minutes ago, u can’t tell me 4 people were in line for 25 minutes. I was so made I yelled and she yelled, she said I was bothering her customers, I said I am one of your customers!anyway she wouldn’t give me my food or money back. People beware, they do have a vibe of your going to wait on us, hear our stories , no urgency! Shame on this Subway for giving there workers this power. I guess after pandemic the people working their thinks they are doing us a favor! I will never go there again. ."

"Iriaya, I hope I'm spelling your name properly. She was the absolute sweetest person! Perfect customer service transaction. She deserves a raise if you can. In customer service nowadays, you don't see people like her that often. She could teach a class. Thank you for being so kind!"

"This Subway is always Fast, Friendly and Efficient!!!! I frequent this Subway often !!! All of the staff here are pleasant, but the two African American young ladies and yes I can say that because I am . They are soooo Amazing every time I come in this establishment!!! They are truly the reason I continue to come here because of there Genuine concern for me as a customer as well as their professionalism!!! I truly hope that the owners of this subway truly know what they have in these 2 sister's!!! If I was a business owner I would truly want these two sisters to represent what my restaurant stood for and that's real, friendly customer service!!!"

"Very unprofessional staff. I was standing is line, three people in front of me, and staff kept going back and forth bickering about little details. They kept trying to sign to songs on the radio and it was not a good experience. I ordered a preselected sandwich, garlic chicken. The smell was great, just like garlic bread, but the sauce was more liquidity than it should be."

"I placed an Online Order for $41.72 on February 16th 2023 and our order was only partially correct! My Son's Sub had so much dressing on it he couldn't eat the second half and he needed to use a paper towel to soak up the mess on the first half. My Sub was ordered with the extra meat option and the Sub had very little at all in it! I get Tubbys Steak and Cheese periodically for lunch at work and the Subway Extra Meat Footlong was very similar to the Tubbys 6" Sub. We are very VERY DISAPPOINTED WITH SUBWAY! I have tried calling the Store on M-59 in Waterford Michigan 17 times tonight and no one has answered as of yet. Unfortunately we had a similar issue about 3 1/2 months ago and we never received a call back from Management even though we were promised a call. This time I have repeatedly tried to call so this time I am using Google and hopefully that I get a call from Management, Ownership or even Subway. Unfortunately not a happy customer, Patrick"