Jimmy John's

"I really hate to rate this different then what I had. I had a 5 over all. I walked in and was treated like a number ( freaky fast). I had my order ready and couldn’t hear what the young man said. He was working fast and blew me of to a young lady. No worries, I told her what I wanted and paid. I didn’t tip because I was going to give 10$ a piece cash ( my bill was 15$ there was three working) she seen I didn’t tip. She tossed my food on the counter. I asked for a bag, she turned her back to me and walked away, and said you can bag it yourself. This was today 11/17/23 around 12:50. So then I went to Subway. Had them make me the same subs, did not tip. They bagged my subs and said thank you. So I thanked them and I tipped two employees 10 $ apiece. Looks like I saved 10$ on a tip for customer service. Still had to pay 15$ for extra subs I didn’t need. But I know where I will stop on my way home next time."

"Foods good, employees just don’t care enough. Last 4 sandwiches were made bad and the bread wasn’t scooped. But when they care it shows"

"$11 for the world's smallest chicken wrap. Food was ice cold. Who orders cold BBQ chicken? The first one came out wrong as well. I'm honestly shocked that Jimmy John's is still around"

"I don’t even know why I stop in here anymore. It’s less than a mile from my house and is convenient, but the food is terrible and the order is wrong EVERY time. I always order an unwich with extra meat and get charged for that. Never fails - no extra meat - but this time my unwich was the side of the palm of my hand! This place is so disappointing. I grew up near the beck and Pontiac trail location and those people would die if they saw how the Union lake location was run. The employees are lazy, preoccupied, and they make terrible sandwiches and don’t listen to what customers want. The kid had my sandwich made before I could even complete my order - so he probably didn’t even hear that I said extra anything. I wish I could have the money I’ve spent here back, but I’ll just never return after this. All they are concerned with is getting you out of the store from the second you walk in. Huge disappointment to the JJ franchise. This location needs someone to come retrain everyone and teach some serious customer service, which starts with listening."

"Placed my simple order (1 combo meal) at 11:45 AM for delivery. Took 30 minutes before my order was "Out for Delivery". It is now 12:45 pm and still no food. 60+ minutes is anything BUT freaky fast for a shop 5 minutes away. Hoping to eat soon but I won't hold my breath. Update: After 70+ minutes of waiting I called the store and as told the driver left over 30 minutes ago so it should arrive soon. No apology. I have literally wasted over half my lunch hour waiting at the front door for the delivery and still nothing. Update 2: Food finally arrived after 95 minutes and my Bootlegger Unwhich, which should have twice the amount of meat has 2 pieces of roast beef and 2 sliced of turkey. Seriously? I will NEVER order from a Jimmy John's again."