Starbucks 2107 East Beltline Avenue Northeast Celebration Village, Grand Rapids, MI 49525

"OUTSTANDING CUSTOMER SERVICE! I recently became a regular weekly, almost daily, customer at the East Beltline & Knapp location. In the two weeks I have been a customer, I have experienced excellent customer service, on a consistent basis. The consistency is what impressed me and which I am most thankful and grateful for. I am always welcomed with a smiling face (faces is more appropriate to say), a warm and kind greeting, and efficient and excellent delivery of my order. I never hear grumbling amongst the team, I never see bitter faces, and they all seem genuinely happy to be working there. One of my favorite quotes is "Attitude reflects leadership, captain," (Remember the Titans movie) and that rings true with this team and their direct leader and upper management. As I'm sure many are aware, the art of superb customer service has been dwindling and almost non-existent after the recent Covid-19 pandemic. To this day, I visit places as a customer and am met with bitterness, despair, hopelessness, and an attitude from the team that conveys a sense of frustration that I even bothered to come in and give them my business. It is a joy to experience such stellar customer service at this location. I've been in management/leadership roles for 7 years and have 15 years of customer service experience in the retail space, and now in administration. I know great talent when I see it and it was important to me that this team get the kudos and high congratulations and affirmation they deeply deserve! I hope I get the names right here, so I can acknowledge the team by name: Branden, Matt, Jayden and Hunter. They all comprise a winning team. I pray God's blessing over you and all of them as they have been a huge blessing to me and many others"

"Very nice staff and very fast. However, when I order a salted Carmel cold brew or even the pistachio cream cold brew it’s literally just plain cold foam with no flavor… why? I live right by here and I go to the one on Walker now because they use the correct cold foam. Hope this changes in the future"

"I love this new location! Very nice. We ordered our coffee (no line!) and found places to sit. This location has more seating and is great for studying or meeting friends. As always, Starbucks coffee is always delicious. We were treated very well by the employees."