Dunkin',

52931 State Highway 933, South Bend, IN 46637

"Came back to write a negative review, forgot I’d already posted one. Why do I keep coming here? Ordered for pick up for a quick experience. Walked in & my order wasn’t ready. Three separate employees walked up to the counter & said nothing to me. Even the guy lazily looking directly at me. Currently been second in line at the drive thru for the past five minutes. What is going on here? I should not have enough time waiting for a preplaced order to write a lengthy negative review"

"They hardly ever have any donuts that I really. You can tell they don't 'make the donuts' anymore. Won't go this Dunkin Donuts anymore. The last couple of visits my order was messed up and Donuts not fresh. I guess they want this location closed. Go to another place if you want donuts."

"They were so understaffed that, after a 5+ minute wait at the front of the line, I walked out empty-handed. They were working as fast as possible, with the drive thru and door dash drivers pick ups taking priority. The reason for the one star is the lack of awareness; a simple word from those behind the counter to me and others behind me would have meant the difference and perhaps I would have waited longer. The general statement about using the kiosk - after the long wait just added to my sense of disappointment. I know times have changed and customer service must suffer with reduced staffing issues, but my experience was a real let down. It's better to just use the drive thru."

"I never knew we had to order a special size for donuts! Got a dozen donuts and there was so much room in the box for at least 4 more donuts! Not only that it wasn’t what I ordered! How do you mix up a dragon fruit with strawberry drink with mango green tea!!!!? Don’t recommend at all. Steer clear of this Dunkin’! $34 gone your so thoughtful!"

"This place is a mess. Understaffed, poor service and often closes early. Look at the picture and tell me the employees there are washing their hands and following proper food handling procedures. Donuts I got today looked like they sat around in the heat until all the powdered sugar melted off. They're supposed to be white! And check out the bottom shelf. Gross. Avoid."