Subway,

6748 Kalamazoo Avenue Southeast, Grand Rapids, MI 49508

"Props the the only employee working when we arrived. She is pregnant, had a long line and kept her composure and professionalism the entire time. Our subs were perfect as well as the service."

"This is our go-to Subway shop because the team is friendly and the location clean. I know it's hard to be perfect all the time but last night was such a disappointment. I ordered online a Footlong Black Forest Ham, Artisan Italian, Provolone, Lettuce, Tomatoes, More Pickles, More Regular Mayonnaise, Black Pepper, More Salt. I understand what one considers "more" is speculative but this was the driest sub I've ever had. There was about 5 pickles and a dollop of mayonnaise might be giving too much credit. I couldn't taste any (more) salt or pepper. Disappointing indeed."

"Went to the drive thru, got told I needed to go in, went in and sat through the line, only to see they were taking other drive thru orders. The old subway inside Meijer next door was 10,000 times better than this one, too bad it closed and we're left with this one."

"I made an online order, but unfortunately was stuck at work. It had been well past an hour before I could finally get away for my break. I drive all the way to the store and inquire about my order. The manager says because of health reasons and sitting out for so long, they had to throw my sandwich away. Fine…completely understandable. I then requested for a new sandwich and was told they could but that I’d have to pay for a second sandwich. Umm, excuse me? I’m not paying again when my 1st order was thrown away. I then requested a refund and was denied. After a bit of arguing, I proceeded to say that I would just dispute it with my bank if they refused to help me. The manager very rudely said “go right ahead!” Worst customer service ever!!!"

"Terrible.. tried to go through the drive-through... was told it was closed. No biggie- went inside. I was the only customer in there, 3 employees. No one greeted me. Stood at the counter while they chit chatted and slowly put on gloves. Ordered a Spicy Italian Salad- he barely put in any lettuce, and then put WHOLE SLICES OF PEPPERONI, SALAMI AND CHEESE on my salad... didn't cut them up at all. Then asked if I wanted dressing, I ordered oil and vinega- it was just poured on top of the pepperoni and salami- the salad was never mixed. I had to ask for a fork- then a napkin. All around terrible experience- I won't be back."