Logan's Roadhouse

"Wednesdays are great if you want minimal wait for a table. My burger and fries were tasty but the rolls are amazing. So good but not so much for me: I would eat myself sick with how much I like them."

"Me and My Son took My Daughter out for Valentines Day. I'm used to the atmosphere, but She was new. Safe to say...She was delighted to be the star of the show! She wants to come back...and so do We!!!"

"Eight of us ladies went to Logan’s in Caledonia Michigan yesterday, to celebrate our friends 60th Birthday. I noticed right away that all of the benches by the front entrance are gone. There was only one and it was wooden with no padding. I’ve had three joint replacement surgeries, at this point standing, and waiting is more comfortable for me than sitting on a solid wooden bench. The Hostesses were very attentive, and friendly and our Waitress was amazing. We were seated in a large room with a fireplace, it was a very nice room, however even with the fireplace on, it was freezing in there and most of us ate with our winter coats on. Three of us ordered a Well done steak dinner, Two steaks came so rare that they couldn’t finish them. They didn’t want to send them back because it would have taken so long to get them back. There was plenty of wait staff, however I think the Kitchen might have been understaffed."

"Terrible Manager Kristeena, Ghost Town for a reason. We went out to celebrate as a family and waited quite a long time to be greeted, even though the place was very empty and the staff walked by a few times. We were a bit concerned about how the service was going to be if the restaurant was that slow. But we were eventually seated and we were pleasantly surprised at how kind and helpful the two waitresses were that helped us. However...we were shocked to find the $6.99 kids burger was a literal quarter of a normal size burger (you could see how it was a 1/4 cut from a burger) and the bun was smaller than their free rolls. When we voiced concern about how expensive the kids' meal was for such a small portion, the waitresses agreed and they went to talk to the manager.  They came back to say that they were going to comp the kids' meal.  They asked if we wanted to order another meal, to which we said no, and then they asked if we wanted another side for our son.  We said "let's see" as we wanted to see if he'd be full before ordering more food. When we got the check, we found that the kids' burger had not been removed, and we were then told that it would have only been comped IF we had ordered something else, which we would have done. After talking to the waitress, Kristeena Smith-Jackson, the Service and Guest Relations Manager came out and asked us, "How can I help you?"  We explained what the waitresses had told us, but her demeanor was abrasive and rude, and she refused to honor what we were told. Before and after her coming out to our table, we could hear her yelling in the kitchen, at our waitresses.  It was completely unprofessional and sounded like verbal abuse. One of the waitresses came back and apologized, then gave us two coupons for a future visit ($10 off a $40 purchase and a free entree with $25 purchase).  I have no interest in going back to Logan's again, at least at that location, which is very sad because we have always enjoyed that restaurant and location. The place was a complete ghost town while we were there between 7:40 and 9:00, and if that's the way the manager usually conducts herself, perhaps there's an obvious reason the place was so empty."

"Ordered take out. It said pick up at 7:13pm We arrived at 7:15, no hostess or a single worker up front. The few we saw acted like they didn’t see us or greeted us while standing at hostess stand. Eventually we went to the bar and asked the bartender about take out. We ended up sitting at the bar for another 25 minutes waiting for the food to come out. While this happened a lady that ordered 3 steak dinners for take out said screw this and walked out. A mom and daughter both asked for the tab with full plates of food and heard them tell the bartender they think it sat for a while and neither wanted to take it home. Finally get home to eat. Bartender said food will be super fresh. That was not the case. Fries were super soggy and stale. No Parmesan Peppercorn sauce or cheese on my chicken sandwich plus the lettuce looks terrible. Was excited for dinner but just over paid for trash food and service. Really disappointed and definitely do not recommend."