D&W Fresh Market 9375 Cherry Valley Avenue Southeast, Caledonia, MI 49316

"Customer service is so terrible here. We finally gave up trying to deal with the rude employees, mispriced & expired items. The deli used to be my only reason left for shopping here, but the lack of food safety is nasty. Three visits in a row I witnessed employees leave behind chunks of old meats and cheeses on the grinder. Kid working admitted it had not been cleaned during his shift. Even more disturbing was watching another employee use a dirty hand washing station sink as a place to cut open new deli meat. The food was instantly contaminated, and she just threw it on the slicer... like it wasn't just rolling around a filthy unsanitary sink. I'm curious how long before the health department catches on."

"Great shopping experience. Lots of stuff to look at. All the meats looked good. Will definitely be back when I'm in that area. It's a bit too far for regular trip."

"Store was clean and easy to navigate. Low traffic volume for time of day (9:30 a.m.). Men's bathroom was disgusting. Bathroom desperately needed to be cleaned. Floor was wet and smelled of urine."

"I'd like to give them a 5 star, but after my visit on Monday, they don't merit 5 stars. I do self check out because I pay more attention to prices this way. I've had the wrong price ring up once too many times and catch it after I'm home. So, I scanned a package of bacon, which was priced 4.39 on the shelf. It scanned 5.69 instead. Janet called back, and they told her that was the correct price. I walked to the back with Janet to show her that's the price that was displayed on the shelf. She looked and brought to my attention that someone placed the 16oz package on the wrong rack. I showed her that all the packages on the 4.39 rack were 16 oz, not 12 oz, and it appears that's how they were stocked it was not just one or two packages. There was no price on any of the racks that read 5.69. I feel that as a customer, I'm being deceived. Why? Because I went back the next day and noticed that they didn't correct the problem but did refill the racks with the same 16 oz package in the 4.39 shelf. I wonder how long this has been going on and how many customers are purchasing something for a different price than what was on the shelf! I asked for the manager but apparently was not available but Janet said she was the assistant. The meat man was also aware because he came up front while I was checking out. Janet was rude and even asked do you still want the bacon or not? I told her that they needed to honor the prices but she rudely said it's not my fault I've got no control over that. The bacon scanned at the correct bar code and I told her that it may have scanned correctly, but this is hook line and sinker because someone stocked all the 16 oz bacon in the 12 oz bacon rack and there is no 5.69 rack to be seen. Janet or the meat dept didn't correct this even after it was brought to their attention."

"Bought a large sub sandwich and some spinach dip; the dip is more like spinach paste as it was thick enough to make both bread and cracker break when trying to eat it from the package. Almost completely ground up spinach and very little yogurt, cream cheese or veggies. the sub was more bread than ingredients, and the lettuce was so old it looked like it had been on there for days. For $13, I expect a lot more freshness than I received for this large sub. The spinach dip is just disgusting, and I have thrown it out. Do better D&W, or wait until the new Meijer store comes in at 68th and the beltline and you will be out of business."