Dairy Queen Grill & Chill 829 West Main Street, Gaylord, MI 49735

"Man where do I start, the younger boy who looks like he’s an actual child acts how he looks. Customer service is rude and he was constantly rolling his eyes and horse playing with associates while my friend and I were waiting for our food. The tables are gross and the pop machine is also very un clean. Instead of calling out order numbers they just said the name of the food in the order which had me and my friend confused cause the other customers also had the same food order as us. The food was good just seeing them dip the ice cream with no gloves on made me uneasy especially with how much the associates were rubbing their faces. Atmosphere broke my mood the Starbucks and Family faire look so nice then there is this DQ just there and gross. Maybe try hiring proud workers and not just some random kids you can easily over work. Customer service really ruined my mood from the start and I was upset during my whole meal along with my friend, why are your associates so miserable that they treat us like garbage from first impression? Can’t wait for the copy and pasted answer and to get non human robot response on this but the community and tourist should know this is not a good place to sit and eat. Thank you for your time :)"

"Stopped as I traveled through for work on 8/3. A blizzard sounded good. I waited at the counter several minutes as a line formed behind me. 3 employees looked from behind machinery in the back near drive thru and quickly went back behind. Another employee came to the counter with a to go order. He looked at the line forming then went to the back with other employees. No one offered a greeting, no one even acknowledged people waiting at the counter. I know things get busy and may take a few mins, but rudeness is never acceptable. I decided to go elsewhere for my treat."

"If I could rate less, I would. This rating is for the customer service. We ordered a meal with a slushy. After getting our food, we had to remind them we were waiting on a slushy. Eventually they came back and said the machine was broke. We said it was ok and then they just stared at us blankly expecting us to pull away. We then told them that we had already paid and requested a refund and that's why we hadn't left yet. They seemed offended that we asked for our money back on something we were told we weren't getting. After a very long wait, they finally came back to the window and gave us the slushy instead of the refund. Was it that hard to just refund? I thought it was broken? The slushy itself is not drinkable. There is tons of gunk in it that does not belong. I'm really disappointed in the service we received and we likely will not return there after this. Do better DQ. Do...better."

"Whole attitude from the start of my order. To my burgers being warm. When I go somewhere and spend some money for hot food you should get hot food. Very dissatisfied"

"We eat here more often than we should, however I'm not one to take a picture of my food but my burger was so perfect I had too. It tasted just as good as it looks. YUMMY!!!"