Trusted Journey Pet Memorial Services

"UPDATE 2024- We lost another treasured pet after 18 years and to be honest we were a little concerned seeing Great Lakes Pet Memorial was now Trusted Journeys, we called and someone other than Kerri answered the phone, which for us felt scary (even though I’m sure over the years someone other than Kerri has answered the phone there), but despite all of the anxiety, Anisa (I might not be spelling that right :/ )was very kind and very understanding of my panicked babbling. Though we only saw Kerri briefly, she clearly knew what she was doing when Anisa was brought on board. Anisa kept things even and calm and was again very kind, patient, and helpful when we called the next day to change urn plans. Bottom line - We had nothing to fear, Kerri and her family still run the business and they only hire *the* best. I can’t speak highly enough of them, they make a truly rotten horrible day slightly less so with their care, patience, and compassion. UPDATE May 2019 - We lost another beloved pet of 15 years this spring and Kerri and her team did an incredible job. She was again, extremely patient with us during the process and was extremely quick to answer a long-winded panicky facebook message after hours and again took multiple nose and foot prints. It takes special people to do what they do with the tenderness and respect it requires. Kerri and her team go above and beyond every time. Cannot thank or recommend enough. December 2017: Great Lakes Pet Memorial is wonderful. Kerri was phenomenal, she was very patient with us and extremely kind during the entire process. There is not a doubt, that our beloved Flower was treated with respect and dignity by Kerri and the rest of the staff. They went above and beyond, taking multiple nose and paw prints for us, and answering every sobbing unintelligible phone call from us between dropping her off and picking her up. Would highly recommend to anyone in need of such services."

"They honored our sweet Beans in a way we didn’t even imagine possible. Thank you from the bottom of our hearts for your compassion and understanding!"

"We wanted to share our story of working with the Traverse City Trusted Journey Pet Memorial Service because of how satisfied we were with everything they had done for us and the passing of our beloved pet dog Winston. Winston was a 200lb English Mastiff who in his short seven year life made the best of every minute he had to live. Very loved by family, friends of family and even a lot of people he met along the way. When it was time for us to let him go we knew we wanted to have him cremated. So we contacted TJPMS to set up his day, time and our other wishes the same day of his passing. The staff were very polite to work with and they were able to get us a date and time for the service we wanted that was very acceptable. Trusted Journey has many options that give you peace of mind and relief for cremations. They also have many memorial items that are fairly priced and quality products. The things that impressed us the most was how clean, professional and just how thoughtful the staff were to us. We shared hugs and tears which means more than we can say. Trusted Journey can truly be trusted if you ever need to go through this yourself. Great business and people. We want to thank all of the staff who helped us with Winston’s end of life services. Thank you so much. Doug and Lea Boman"

"I can not express enough the gratitude I have for Trusted Journey ‘s care of my pets remains. They handled my dogs remains with trust and dignity and the outcome was beautiful. I would recommend their service to anyone seeking end of life memorial services."