JOANN Fabric and Crafts Corporate
5555 Darrow Road, Hudson, Ohio, United States
About the JOANN Fabric and Crafts Corporate
JOANN Fabric and Crafts Corporate is a renowned home goods store located at 5555 Darrow Road in Hudson, Ohio, United States. This institution offers a wide range of fabrics, sewing supplies, and craft materials for all your DIY projects. Whether you are a seasoned crafter or just starting out, JOANN has everything you need to unleash your creativity. With a vast selection of products and expert staff on hand to assist you, you'll find inspiration and quality materials to bring your ideas to life. Visit JOANN Fabric and Crafts Corporate today and let your imagination run wild!
Photos of JOANN Fabric and Crafts Corporate
5555 Darrow Rd, Hudson, OH 44236, United States
Opening hours of JOANN Fabric and Crafts Corporate
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of JOANN Fabric and Crafts Corporate
"My next stop is Better Business Bureau and my credit card company. What you all are doing is fraud. Corporate - you need to reply to these reviews. It is obvious you are going under!! I never thought I would give Joann’s a low rating. I placed an order 12/18 and part of it is still processing. I have reached out multiple times and they even told me they have the main item but are holding sending until the minor item is available. They listed the main item significantly lower than normal - which is why I ordered. They tell me they have it in stock. But they are still not sending it to me. In the meantime they have raised the price for that item 30% higher. I believe they are trying to get me to give up and cancel because they had too many orders at their bait and switch low price. Never ever going to order or go to this store again. Absolutely SHAMEFUL customer service."
"Almost every time we try to place larger orders on the Joann website, Joann ends up canceling our orders. It's incredibly frustrating. Please stop advertising items as instock only to cancel the orders later. This has happened repeatedly, not just once. In my last conversation with Joann's customer service, they basically told me that if I want the items, I need to reorder. Why can't you track when they are back instock and just let me know instead of making me check daily? You guys have the technology to monitor inventory, but it feels like you're leaving all the work to your customers. It's really irritating."
"Horrible customer service! Ordered fabric online for a secret Santa gift on 12/04. 1 out of 4 fabrics were shipped and delivered within the week. The other 3 were stuck in processing for 3 weeks. Contacted customer service on 12/12 for an update. No answer. Contacted on 12/15 to cancel because I no longer wanted it because I had to purchase elsewhere. No contact, no movement until today 12/21 where a rep responded with a sorry but orders cannot be cancelled after the order is placed but the order can be returned once received. Per the return policy: “We regret that customized products can’t be returned for any other reason” which applies to what I ordered. When I try to escalate to a supervisor to override the policy, the order miraculously ships out within the hour of me responding. The order won’t be delivered until after Xmas and is past the event I needed it for. I understand it is the busy season for this company and I waited for a response back but not assisting the customer when they didn’t follow through on their promise is upsetting. I would not recommend shopping online and working with this companies customer service department. I have asked for this item to be returned to sender and a credit to be applied I will update my rating if I get a resolution."
"I ordered in-stock items in November. Two weeks later, they still hadn't shipped. I contacted customer care and my order eventually arrived another week later - but was missing half of my order! I contacted customer care again through email, but have received no response after 5 days. I've tried calling, but it goes directly to voicemail which instructs the caller to email. Obviously the email option didn't work, so I posted on X. Now I'm here. I will never order from Joann again and I will be telling all of my friends to avoid them as well. This is ridiculous."
"This is the message i left at various Joann sites. The product is great. I am surprised that an 80 yr old company, that does business in 43 states and does shipping to several international countries, can't seem to ship a product in less than 10 days. Product was ordered on 19 Nov and received on 5 Dec. It was shipped to the wrong address. This is not a FedEx problem. I have worked in large companies before. Make sure the right level of management is made to answer this issue."
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