AT&T Store
1555 Olentangy River Road, Columbus, Ohio, United States
About the AT&T Store
Located at 1555 Olentangy River Road in Columbus, Ohio, the AT&T Store is your one-stop shop for all things tech-related. Whether you're in need of a new phone, accessories to protect and personalize your devices, or the latest headphones and headsets, AT&T has you covered. With the option to schedule an appointment and visit on your own schedule, it's never been easier to shop for the tech products you need. Plus, with free shipping, free returns, and in-store pickup available, shopping at AT&T is convenient and hassle-free. From the newest iPhones to the latest Samsung Galaxy devices, AT&T offers a wide selection of phones and accessories to suit your needs. You can even pay your AT&T bill online through the myAT&T tool. Don't miss out on the great deals and offers available on cell phones and accessories at AT&T. Visit the store or browse online to find the perfect tech products for you.
Photos of AT&T Store
1555 Olentangy River Rd, Columbus, OH 43212, United States
Opening hours of AT&T Store
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of AT&T Store
"Had a major hardware issue with my phone over the weekend and couldn't access it at all; absolutely nothing worked, but access was essential for work and life. Brought into the store and over a couple of days I was given superlative attention and service by Aaron and Andrew who identified the problem, arranged for a replacement to be shipped to me immediately, and assisted with set up of the new phone, transfer of all files, and deletion/reset of my old phone. Every step of the way was easy, and they brought my stress down immediately. Also, a shout out to branch manager Erik. He's clearly overseeing a great team, and his own friendly and expert service is greatly appreciated! 10 stars out of 5 for Aaron, Andrew, and Erik. Thanks so much!"
"I have NEVER in my life received service quite like I did at this AT&T location. Recently I came home from Spain and unfortunately lost my American SIM card, so I went to this location to hopefully get my old number back. Immediately upon parking at the location I walked up where the door opened for me where I had the pleasure of meeting a gentlemen named Darien Strozier-Willis on the other side! He helped me as if I was family, making the process completely seamless and stress free. I couldn't reccommend the location enough and could write for hours on how ideal Darien was in helping me. If I ever had a buisness of my own I could only pray my staff was as attentive and helpful as Darien was."
"Terrible and deceptive customer service. My mobile service was not working locally in Columbus. I was turned away from the same salesman that sold me my phone while looking for a resolution. Ultimately this store and company took from me/my family and resulted in a huge headache. The sales team was pushy and at times wouldn’t take no for an answer. I have been a loyal internet customer and would have expected more from this company. Be prepared for surprises from this group."
"I took my device to the store to trade it in after I bought a new phone. The store is supposedly a "participating retail store", but when I asked for a final determination of the phone condition they said they were unable to do that, and that their determination could be changed later. I even showed them the contract that ATT provided me, and the store was still unable to make a final determination. Not helpful."
"When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman brought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. Another salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned. I went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. The salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues."
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