Ferguson Bath, Kitchen & Lighting Gallery 24441 Miles Road, Warrensville Heights, OH 44128

"Erin Wright is my favorite person today and everyday. She has been my showroom consultant for the past two years - I have gotten to know her personally and professionally and she is a shining star. She is responsive, diligent, and a delight to work with. I send my clients to her to select their appliances and plumbing fixtures and they frequently relay to me how lovely she was to work with. Erin Wright. Erin Wright. Erin Wright. I could keep going. She is a wonder of a person."

"Didn't listen to my requests about timing of need, sent damaged/not working appliance, not discovered till I actually was ready to install, now they acuse me of damaging my own appliance during install. Absolutely disgraceful. They also appearantly lie about delivery dates as per fridgidaire records."

"Levi Hernandez is absolutely outstanding in every respect. He is SO “customer-focused”, SO pleasant and helpful. He truly exceeds any expectations I could ever expect from a service provider. When you deal with Ferguson, be certain you are assigned to Levi. Let me also give the highest compliments to both Steve Ferguson and Erin Tober. They were the ones who thankfully referred me to Levi. I have had problems with my washing machine from the very beginning. Both Steve and Erin stood behind their product ( independent of any warranty) and were able to secure a replacement machine at no charge to me because it was “ the right thing to do”. I really respect business people who do the right thing. In addition, like Levi, they were such a pleasure to work with. I would never go anywhere but Ferguson for my future needs, and cannot give them a higher recommendation. Steve in Solon"

"Awful experience. Horrendous costumer service. Use a small family owned appliance place where you can get the attention you deserve. Especially when you are paying top dollar. I am stunned by how terrible our experience was. Truly."

"Erick Colon might be the best employee on the face of the earth. From the start, his constant dedication to a great customer service experience was noticed. His tenacious follow up made sure my project was completed in time, and the communication made it a seamless experience between Ferguson and my Contractor. I would buy this guy bottle service, Hennessey on the house."