KAY Jewelers,

550 Chestnut Commons Drive, Elyria, OH 44035

"I visited the Kay Jewery store at Chestnut Commons this past Sunday. It was the best experience I have ever had. Danielle took care of me. I can't say enough good things about her and your store."

"I had the best experience at Kay today! Dawn went above and beyond for me first by finding my purchase receipt from 2019 because I lost it and she and her staff helped me pick out exactly what I wanted! Thanks so much! Look at this beautiful ring! I’m in love!"

"Danielle was very helpful in finding the right anniversary gift for my boyfriend thanks so much Kay jewelers n Danielle for sharing a special moment"

"I went to the store to return a ring after a misunderstanding about the trade in policy, mind you I was not mad nor was my mom who I brought with me, but the woman with the long, light blonde and curly hair immediately took up an attitude and got defensive about us wanting clarification on this policy simply because we were confused and she was acting like WE came in with attitude. It was my own fault I was confused about the policy, the woman had been up front about what it was from the start HOWEVER the attitude in her voice was not at all appreciated nor was the fact that she was incredibly rude to my mother and made me absolutely not want to come back to this store to look for another ring when the time was right. I will never go back there, or to any other Kay’s store, simply because of her. I get if you’re mad that you’re losing a sale, but don’t take it out on your customers, ESPECIALLY because I was being nice and trying to crack jokes to ease the atmosphere of what was certainly an awkward situation since I had to come back and return my ring. It’s funny how nice and pleasant she was when I bought the ring, but whenever I had to come back, suddenly she was not so nice and that’s absolutely unacceptable. If you’re going to work in customer service, work on how you speak to your customers even if you’re not getting the sale you wanted. I’m overall disappointed."

"Danielle was very professional and took her time helping me find the perfect gift. Made the whole experience amazing. Highly recommend!"