ApplianceSmart

"Terrible service! We purchased a package deal (fridge, oven, microwave and dishwasher) on july 8. We were told it would be in within 7 days. I called multiple times and was told they still hadn't received them. I called back today on (july 28) and the guy told me they were in. I question how long they had been sitting there without a call, but I will give them the benefit of a doubt and assume they just arrived at the store today. I asked when they could deliver, and was told it would be Aug 4 before they could deliver them... a whole week after they came in. I asked if there was anything they could do to get us put on a cancellation list or something to speed it up, and was told I am welcome to call the delivery company and try to see if they will help. I feel like good customer service recovery at this point would be to at least take off the delivery fee of $90 for us since we have waited for a month to get our appliances. We will never buy from here again, and encourage others to buy elsewhere unless you have weeks to sit and wait to have a fridge again. At least the other chain stores offer free delivery and usually get them to you quickly."

"Horrible! Don't buy! I purchased an LG fridge and paid for delivery. The day before they were supposed to deliver, I called and asked if I could just pick up the fridge and cancel the delivery. I called as soon as they opened, but the delivery department didn't answer. I called an hour later and left a voicemail. After several hours, I called again and talked to someone on the sales floor. They told me they cancelled my delivery and that I should get my refund for the delivery when I came in to pick up the fridge. The next day, I rounded up a friend with a truck to pick up the fridge. When I arrived, the fridge wasn't there. They sent it to the delivery company! When I asked David (the sales associate), if he could deliver the fridge and waive the delivery fee to compensate for wasting my time, he kept saying, "I understand, I can't do anything." He just told me to come and pick it up over the weekend. He never suggested he would talk to his manager and seek to resolve it. He just kept saying, "I understand, but I can do anything." Over the next few days, I called Appliance Smart over 15 times talked to three different associates including the sales manager Joe. He said he would email his district manager to try and waive the fee. He never called. So the next morning, I called Joe and asked him why he never got back to me. He told me David was supposed to call me. So the next day, David finally calls me. He tells me he'll call me in an hour with a resolution. Several hours later, I have to call him back and he still hasn't done anything. At this point, I ask him to refund my money and he tells me I have to drive to Sawmill to do it (a 40 min round trip)! When I express my frustrations, he tries to cut me off. He says, "Don't talk over me!" So I bust him out for not calling me the day before and for doing the bare minimum to help me. He admitted he didn't call me back but offered a justification, "I got busy!" So he "did me a favor" and refund my money, even though he might lose his job for it. But he should lose his job for not doing his job."

"WHAT AN AMAZING EXPERIENCE TOP TO BOTTOM! The prices for their laundry sets and kitchen packages are always ridiculously cheap and you don't get that in your face high pressure sales routine from the associates! I hate buying appliances, but the associate was caring and gave me my space while I looked around. When we did need help the salesman was knowledgeable and helped me immensely! I can't say enough about this place! I would recommend it to anyone needing new appliances for cheap! A+++++++"

"The appliance selection and price are pretty good but the installation/delivery was terrible this last time out. You would think that a professional installer would know how to cut and place a dryer vent so that it didn't detach and blow the exhaust back into the room 30 minutes after they leave. But the installer here did not. Plus the delivery department will not return a call."

"Thoroughly, completely, and utterly disgusted with their customer service. Salesman talked up a Samsung high efficiency washer that turned out to be terrible, and unfortunately we're now stuck with this lemon. Horrible service at every stage, from delay in delivery, to delivery/setup, to addressing concerns after purchase. I will NEVER, ever shop at this retailer again, and advise you to stay away as well My list of grievances: 1) Sales person indicated it would be "a couple of days" to get the washer in, but it took OVER 2 WEEKS. If I had known that, I wouldn't have ordered from Appliance Smart, I would have gone to a competitor than does next day delivery. 3) I had to call 3 separate times and ask for a delivery date. Sales person could not give me an ETA. Worse yet, I had to keep calling, sales person couldn't be bothered to be proactive and call me, even knowing how frustrated I was. 4) On delivery day, I showed the delivery person the location of the old washer, and given the extremely cramped area of our laundry room, I asked that they remove the old unit first before bringing in the new one. They said OK, but then proceeded to ignore the request and brought in the new unit, and struggled to get the old one out in the tight space, trying not to bang it against the new washer. 5) When setting up the washer, they proceeded to install the wrong end of the flood-safe hose to the unit (hose has elbow joints for the back of the washer, while the other end is clearly labelled with a sticker for connecting to water line). Delivery person tried to argue with me that "it don't matter which end gets connected where." 6) My other issues are with the washer, but Appliance Smart has provided zero help in trying to resolve them. They have our money and feel like their job is done. TERRIBLE, UNRESPONSIVE CUSTOMER SERVICE!"