Hall Jewelers,

846 Premium Outlets Dr, Monroe, OH 45050, United States

"My wife who doesn't speak English bought a $600 ring unbeknownst to me and now refusing to return after I already bought a $7000 ring from them 2 months ago, UNETHICAL!"

"BUYER BEWARE! It is unfortunate that I am unable to give this business a negative star rating with this review. My senior mother spent a substantial sum of cash on jewelry at this business on July 23rd. The salesperson, Nikita, assured my mother that the items were 14K gold. After the purchase, my mother discovered the items were only 10K gold. The sale price was indeed too good to be true. The receipt lacked any detail of the items purchased beyond “cash sale”. When confronted, Hall Jewelers offered only a store credit as "all sales are final with no refunds". Following the initial deceitful sale, my mother lost all trust in the business and insisted on a refund. After a few additional phone calls today, one of their employees advised that the refund request will be honored. Upon my mother's arrival, the store manager refused the refund, contradicting what she told an hour prior. During their discussion, he prominently and repeatedly declared that he was a 'Christian'. He offered her store credit or an exchange but refused a refund. He was also quick to inform her that if she took this to small claims court, it would be his word against hers and that his employee "never informed her that a refund was approved". If such shady business practice and behavior is 'Christian', then I must have missed a sermon. After some rather heated words, he wore down an elderly woman, leaving her in tears. Feeling beaten by a bully without any recourse, she left the store with some other items hoping to get something for her money. Unfortunately, as a cash transaction, she is unable to dispute the charges with a credit card company or bank. Anyone considering patronizing this business, please contemplate my mother's experience. Caveat Emptor. Exercise extreme caution and bring a jeweler's loupe with you to verify the item is as described before handing over any payment. (To the ‘Christian’ manager of this establishment, hope that St. Peter doesn’t review the store’s security camera video archives on the day of your judgment. Do unto others as you would have them do unto you.)"

"In bought my engagement ring.I was very happy with the customer services.Will definitely recommend to my friends and family."

"To be honest I wouldn’t even give them 1 start this place is a total joke!! Shoppers beware don’t not buy from this place. I bought a pair of watches today left for 5 min and tried to return them and they wouldn’t give me a refund told me only store credit. And now to think about it they rip me off also the the totally for the 2 watches was $238 but they charged me $260 I’m pretty sure the taxes wasn’t even that much but regardless they are crooks and I will never be back there"

"This place is a jokeI went and put a necklace In the layaway And I had one Finance The one that I had put in layaway she took half of the I'm not even giving this place of one starmoney that I still Owed on it and put it on my finance necklace My necklace that I finance got sent out to Be sizes down it come back all Messed up and not Done right"