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KAY Jewelers
1601 North Clinton Street, Defiance, Ohio, United States
About the KAY Jewelers
KAY Jewelers is a renowned jewelry store located at 1601 North Clinton Street in Defiance, Ohio. Offering a wide range of stunning jewelry pieces, from engagement rings to bracelets and necklaces, KAY Jewelers is the perfect destination for those looking to add a touch of elegance and sparkle to their collection. With exceptional customer service and financing options available, customers can shop with confidence and find the perfect piece to cherish for years to come. Visit KAY Jewelers today to discover the perfect jewelry piece for any occasion.
Photos of KAY Jewelers
1601 N Clinton St, Defiance, OH 43512, United States
Opening hours of KAY Jewelers
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
11:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of KAY Jewelers
"Amazing staff, a friendly atmosphere and prompt service with a personal touch. Well done. Thanks Renee and to the rest of the gang! Keep up the good work"
"I thought it was a great place to shop. The women that helped us was so nice and helpful. Would definitely shop there again"
"This place is a joke. We are required to get my wife's ring clean and inspected every 6 months to keep the warranty, yet 9 out of 10 times we drive here the store is closed during hours in which they're supposed to be open. That's according to the hours they have posted on the door. It is now 3pm on Saturday 1/20/24 and the hours say open 10am-7pm yet they are closed. This is pur 3rd attempt to come try and get the service we already paid for yet to no avail or reason the store is closed. If they can't justify staying true to the hours they post they should just close this location or get a new manager who knows how to properly treat and service their customers. Instead of false advertising their hours. Like I said this isn't a one time deal, it happens multiple times at all different hours and days of the week. This place is a joke."
"Save yourself the headache and time going to the Defiance location and just head to Maumee or Toledo. Everything about this store seems to be a disaster. From not being able to find accounts or previously purchased warranties to the incompetence of not knowing if a prong tip can be replaced. This was after my husband dealt with them on 2 occasions. There is a lack of communication from one worker to the next it is ridiculous. The manager at Maumee Amanda contacted the manager at Defiance Betsy and informed her how to send out my ring for repair and what codes needed entered they still were not able to to handle the simple request. Not to mention Defiance staff attempting to get my husband to purchase a warranty that had already been purchased 13 years prior for the low price of $449!! The repair shop the Defiance location uses is incompetent and told Defiance Kay's they were not sure if my ring would be able to be repaired. My husband was actually told by a worker at Kays he may need to take my ring to Stambaughs!! A broken prong tip that they put on mind you.. Just Save yourself the headache. We walked in to Kay's in Maumee were greeted immediately and Amanda had us taken care of and out the door within 5 minutes. Someone from Kay's corporate needs to go in and provide serious education at this store. If not like so many things it will not survive in a small town. People will not patronize a business that is poorly run after receiving exceptional customer service an hour away at another Kay's. My ring has been serviced in multiple cities and this was the only one we have had trouble with. Again I don't think it is necessarily the employees fault but a serious lack of training. Especially for a jewelry store. A jewelry store that advertises jewelry repair should easily be able to handle sending out a ring for a prong tip. It is the most common repair that needs done on a ring!!"
"Love having a Kay Jeweler in Defiance. The employees are wonderful and the service is great. I have had 3 repairs done and I am always satisfied with the service I receive. They go the extra mile on cleaning and inspections. We have purchased several items and couldn't be happier. Highly Recommend this store!"
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