Bikesource Columbus

"Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the Specialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn’t know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I’m kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn’t care less but I asked him if it wouldn’t be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool."

"Ethan helped me pick up my bike that I ordered online through Specialized. He was extremely knowledgeable and provide a thorough overview of the bike and the warranty. He even showed me how to take off the front tire properly so the hydraulic fluid would not leak and helped me put in my car."

"Stopped into the store on a whim after lunch, after a great experience with Ethan, my husband put deposits on a bike for each of us. Received a text message that both bikes were in store and fully assembled and ready for pick up - within a week of the deposit. We were so thrilled, we hopped right on them for our first ride as soon as husband got home with them and now he is going to ride while me and a couple friends walk at 5:45am tomorrow. Extremely happy we made these purchases!"

"Have the need to pick up a bike rack that would directly bolt on my specialized bike. Their customer service representative / bicycle mechanic / salesman showed me a toppeak rack for a bike without disc brakes I was in and out in under 5 minutes! Since I work within 3/10 of a mile of this store I will be in a lot."

"I purchase my first Specialized E-Bike. I worked with Josh and found a great value purchasing the Valdo SO 4.0. Josh answered all my questions and helped me pick he best accessories. Josh also showed me how to use Mission Control. I had a great buying experience."