Ride On

"I had an eBike purchased through the manufacturer website which linked an option to have the bike and accessories built locally for a $180 fee. In support of local and small business I opted for Ride-On. The bike was delivered in a week and built in a day. This seems like the start to a great story, but it is not. When I came to pick it up, the owners were short, rude, and wouldn’t help me unless I had a “code” from Aventon, which I had never received. Once I found an order number I tried to get the older lady’s attention when she started saying “I can’t do anything for you unless you have a code” repeatedly as I tried stating that I have the code. She relented, put it in, and dismissed my wife and I. Before we left, I asked if my other parts were coming in and she stated “No” without looking at the computer or anything and walked away. Upon receiving the bike and taking it home I found the tires completely flat, loose hanging reflectors, a scratch on the screen, and really loose brakes. I then went back myself and made sure that was all fixed. Fast forward a week and a half, I come back into the shop after receiving a call that my other order has arrived. Both owners have backs to the door and didn’t even address me as I walked in. I had to walk up behind them and say excuse me. They bring it out and it’s a child buggy that I paid $400+ for and she’s just dragging it across the floor in a box. A close friend who recommended them had his entire bike, racks, and child buggy built by them and did not have an issue. They were rude, not helpful, and acted as though I wasn’t worth their time. I wouldn’t buy air for my tires there. Better hope they are having a good day when you come in, otherwise don’t bother. They didn’t do the job right at all and I am very disappointed in a “4.9” rated company. 1/10 would never recommend."

"Great experience at Ride On! Bill was great and helped me pick out the perfect bike (which wasn't even on my radar before he showed it me). Highly recommend!"

"I bought my first road bike from Ride On in 2018. Bill, Jackie, and the staff have always been courteous and helpful with all my questions, concerns, and service needs. Whether new to cycling, buying a first bike for your child, or an experienced rider, Ride On has what you need. I look forward to each and every visit into their store to talk shop and browse their inventory of new bikes and bike upgrades."

"This Shop is incredible. Jackie was determined to find my twin teenagers good mountain bikes when it seemed that no one else could! We searched everywhere in Pa and Ohio. Nobody could get us bikes. She made it happen. They built them immediately in effort to make my travel situation easier because I was working near by. It was a long drive but well worth it as my twins are beyond excited about their first nice bike. Thank you Ride On!!!"

"Ride On is a great place to get your next bike. Bill and Jackie are extremely helpful and very passionate about cycling. They are also the only approved Allied mountain bike dealer in Ohio. I enjoy going to their group rides on Tuesday evening. They have four groups so there is a pace for everyone."