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U-Haul Moving & Storage of Lima
1608 Elida Road, Lima, Ohio, United States
About the U-Haul Moving & Storage of Lima
U-Haul Moving & Storage of Lima is a versatile institution located at 1608 Elida Road in Lima, Ohio, United States. Offering a wide range of services, including moving assistance, storage solutions, and a convenient store for all your packing and moving needs. With a team of experienced professionals, U-Haul Moving & Storage of Lima is dedicated to providing top-notch customer service and making your moving experience as smooth and stress-free as possible. Visit us today and let us help you with all your moving and storage needs.
Photos of U-Haul Moving & Storage of Lima
1608 Elida Rd, Lima, OH 45805, United States
Opening hours of U-Haul Moving & Storage of Lima
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 20:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of U-Haul Moving & Storage of Lima
"The two gentlemen that greeted me as I entered showed so much patience toward a customer who made her reservation for 2AM instead of 2PM. They got everything sorted out and I was on my way within a few minutes. Returning the UHaul was simple and the same gentlemen were welcoming and informative. Will definitely do business with them again if the need arises. Thanks UHaul of Lima!!"
"Representative in the store was helpful and friendly. The store was extremely clean too. Will return for moving needs."
"Truck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience! Tim C.β (10/7/2023)"
"After standing outside by the Propane refill (and hitting their button twice) for 25 minutes. The employee who had been outside for all but 24 of those minutes finally walked the 20 ft. to tell me that the Propane refill was not functioning at this time. Why he couldn't have taken the 30 seconds in between the other returns to tell me this escapes me! There was only an actual customer there to serve for about 5 of those 25 minutes. Better yet...PUT UP A SIGN BY THE BUTTON that Propane refill was not working at this time! Never going back there again."
"The tire fell off my trailer 6 miles from the store. Trash customer service. 3 workers at the store when I left and put me on hold for 10 minutes. Had to find the lug nuts and put the tire back on myself."
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