Factor_
170 South Water Street, Batavia, IL 60510
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
170 S Water St, Batavia, IL 60510, United States
About the Business
Factor_ is a food and health institution located at 170 South Water Street in Batavia, Illinois, United States. They specialize in meal delivery services, providing tasty, fresh, and easy-to-prepare meals that make life easier for their customers. The meals are delicious and filling, with a variety of options to choose from, including Keto dishes. Customers rave about the convenience and quality of Factor_, with deliveries always arriving on time and customer service being helpful. Whether you're following a specific diet or just looking for a convenient meal option, Factor_ has you covered with their delicious and convenient food choices.
Reviews
"You can not really choose what meal you want. They make you feel like you have some choice, and you choose a plan like keto. For this reason, we canceled. 50% of the meals have something I have to eat around, like mushrooms onions or something. The quality is great and steaks are great for delivery. No prep is nice."
"I am writing in regards to the last few orders have been messed up. I tried calling and well the call center you have chosen you can barely understand the person and got no ware. Then I tried the chat and they supposedly gave me a credit for not getting the Thanksgiving turkey dinners I ordered. We ended up not getting those and instead received 6 of some other meal. The next order we were shorted one meal and it showed up a day late. Then my last order was for 8 and we got 6. I signed my father up and on his first box he was supposed to get free i thought but ended up paying and only got 4 of the 6 meals. I would like any money that is owed to me returned to my card asap and I will be cancelling my account. I do not have time to track down my food and whats owed to me since you cant get it right. Very dissatisfied, Andy"
"Their customer service / customer satisfaction is trash. Skipped a week of deliveries but they charged me for the order and when I called to fix it, they said there was nothing they could do about it. I specifically stated in my profile what foods I can and cannot eat, this order contains food that I can’t consume. So not only did they charge me ~$200 on an order I didn’t want, they also are sending food I cannot eat. Every subscription service I’ve had sends you automated notifications a few days before they charge to avoid these issues. Membership canceled."
"Horrible customer service! They have absolutely no options for you to change or cancel the scheduled delivery date. In an emergency situation the box of the food should come and sit behind your door because they can’t do anything even though you called 5 days before the delivery date! It has to be 7 days before! And like life is all planned! And there is no way something comes up ! Well me and my husband cancelled our plan! Good luck to your business! Cus you will have customers with the same issues!"
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