Saia LTL Freight

"Staff was helpful in getting my stuff wrapped on a pallet and accepted for shipping. I was satisfied."

"I would leave zero stars if I could because they gave zero fahqs about my order. I took the day off of work to meet the driver per Saia scheduling. I payed extra for lift gate service. The morning of the delivery they called to inform me they don't have a truck with a lift gate. I never got any resolution. There was zero effort on their part to make the delivery. I never received my order. I would avoid this company like the plague."

"I have never experienced more deplorable customer service in my life than from this company. Paul the driver was rude...Betty who scheduled the delivery was rude. Was told the delivery would be there in the afternoon, having a broken neck and not able to drive; scheduled and paid for a ride to receive the shipment and then was called at 10:30am, with no way to get over there. Very selfish people with no compassion for the people who are using their service or the products they are delivering. I would agree with the previous review...if I would give this company zero stars if I could."

"So today I received my dog grooming tub. The guy that delivered it was the rudest person I’ve ever met. He brought it to the door and I told him I paid extra for it to be delivered inside. He then put his foot against it and told me, “ITS NOT GOING TO FIT”. I looked at it and the door and you could clearly tell to would fit. He then yelled at me and told me that it was not going to fit and that he needed to leave so I had to sign the paper. I then asked him how I can get my $80 back then, since he refused to do his job. He said the $80 was just to get it out of the truck, not inside. He then yelled at me some more and told me he needed to leave. I told him to wait because I was told I only had 15 minutes to inspect it. He then yelled at me and told me that wasn’t true and that I had 5 days. Also, the tub did fit he just didn’t want to help. So then he left, and my boss and her teenage son had to drag a 251lb tub through our door."

"Had a pallet of work materials shipped from Chicago to Cleveland. Shipped out on Thursday and arrived at their Cleveland terminal the next day. Most other carriers take 2 days for the same trip. It got there too late to go out for delivery Friday, so I traveled to the terminal to pick up the shipment rather than waiting until Monday for it to be delivered. I called ahead to let them know I was coming and they were very helpful and friendly. The pickup process was easy peasy and dealt with decent people there as well. I was in and out in literally 10 minutes. Will deal with them again soon and recommend them for your LTL needs."