Firefighters Community Credit Union | FFCCU 20333 Emerald Parkway, Cleveland, OH 44135

"No issues. Great customer service. Excellent rates on loans. Very pleased with their service. Edit: I left for a few years. When I came back they were just as nice and easy to deal with as before. Great rate on a home equity loan and easy application process."

"I was working with Raquel and I can't say enough good things about her. She was so kind and knowledgeable and I felt extremely confident switching my car loan company to Firefighters Community Credit Union. She was amazing and I highly recommend working with this company and Raquel!!"

"I was waited on by Christoper on 3/19/22 at the Cleveland location on Emerald Parkway. Christoper was kind, informative, and very helpful! He was a joy to talk to and made the experience of going to the bank on a Saturday morning enjoyable! Christoper took the time to actually talk to me and make me feel like a valued customer. I appreciate you, Christoper! FFCU you should keep wonderful employees like Christopher around!"

"I’ve been a member of the credit Union for about 15 years. I’ve never been over drawn, never had any shady business with my account. A teller named Janice refused to let me transfer 40 dollars from my account to my mom’s account because she wasn’t sure if I was doing something “dishonest.” I’ve never done anything dishonest in the 15 years I’ve been going there, and I would LOVE to know what, exactly, Janice thought that I was doing that was dishonest by trying to help my mom out financially. Janice needs to be fired."

"I have a car loan and a savings account through the union. Haven’t had many issues with it. Cut and dry. However I went to open a checking account a few days ago and was told it would be a hard inquiry on my credit report “so they could see what else there is to offer me” but if I’m only interested in a checking account why is this necessary? Didn’t sit right with me at all. A little annoying and inconvenient when wanting to keep all of my accounts in one place. Oh well. There are other financial institutions. Update: The manager did attempt to reach out to me to rectify the situation. Unfortunately, I left straight from there and opened an account elsewhere. The attempt to rectify is greatly appreciated!"