Fifth Third Bank & ATM

"Chelsea is the best, so nice and helpful!"

"This review is specifically focused on a new teller who was working at this location while waiting for a permanent assignment. Charu assisted my daughter with a difficult situation with her debit card. She was prompt, polite and professional and her assistance was a tremendous help. If only all my dealings with banks were this pleasant. Thank you, Charu!"

"I usually only use the drive thru here but on the few occasions when I’ve gone inside the service is prompt and friendly. Also someone from the branch calls me every 3-6 months just to ask if I have any questions or concerns. A nice engaging touch without being overbearing."

"Teller told me my transaction would require a personal banker and that she would be available in “a few minutes”. I waited for 50 minutes for this personal banker. While waiting the same teller begin assisting a customer who had a similar transaction as mine.....the transaction-that she said she couldn’t handle and yet now she was. The personal banker took me to her office, took care of my situation.I told her I don’t appreciate waiting 50 minutes when I’m told it will be only a few. I told her I appreciate even less being lied to. The teller just didn’t want to handle my situation. Personal banker actually told me the teller could’ve taken care of me. Terrible"

"Cassandra is awesome! She answers all of my questions and makes sure I am aware of all the new programs going on and which programs I should enroll in! By far the best Personal Banker out there!! Her customer service is second to none and so is her knowledge of finance and banking! I highly recommend people to Fifth Third in Medina and tell them to see Cassandra!"