Flagstar Bank 22255 Center Ridge Road, Rocky River, OH 44116

"Helped me AFTER bank closed for evening. A big thanks to Tammy, Fidel, Kevin and Amber. Went in to open CD 15 minutes before closing. They were super helpful and stayed past 4:00 pm to open CD!!!! Even loaned me restroom key. Saved me another trip given that I live several suburbs away. Great product offerings too. Very pleased. Thank you Ohio Savings!"

"Great customer service - always friendly and helpful!"

"I’m not saying that my friend has a poor credit score but when he went to the bank for a loan, they wouldn’t lend him a pen to fill out the application:)"

"Amazing customer care on every visit. Ashley is awesome."

"Avoid this untrustworthy bank. I was a former Amtrust customer since around 2007. After Amtrust got merged into NYCB, they changed the terms of my savings account to add a minimum balance. Before I noticed, they had charged me over $300 in service charges -- almost the whole balance of my account! An awful customer service experience followed. Their representatives had no autonomy to do anything, and basically refused to help in any way. Instead, I was repeatedly told that all interaction had to be done through "secure messages" on their web site. These messages would go unanswered for weeks. And instead of an apology and a quick fix, they quibbled over the amount and ultimately only some of the fees. In short: they took my money and totally stonewalled me instead of trying to help at all. I'll never do business with them again and suggest you do the same!"