Fifth Third Bank & ATM 4901 Glenway Avenue, Cincinnati, OH 45238

"Have called three branches in my area repeatedly. No one ever answers the phone. This is not the first time I have tried to reach a live agent and it seems to now be impossible. Considering changing banks and I have been with this bank for many, many, years. I do not call often, but if I do I expect to have someone answer the phone and my question."

"The bank itself and people that work inside are ok but the mobile app is horrible. As of November 1st 2023 I still receive duplicate texts from purchases made on my 5/3 credit card days after the original purchase. These duplicate text messages always are sent in the middle of the night. Today at 2:45am I get two texts from things I originally bought the previous Sunday and Monday. I get a text when I buy something with no problem right after the transaction then days later I get duplicate texts. No matter where I shop from Amazon to Walgreens and even Burger King. I’m done dealing with the anxiety this causes and will choose probably choose another bank."

"Can you please do something about the dumpster out front? Looks trashy. Pun unintended and intended. I have nothing against the branch. 5 stars otherwise. I just assumed I would have to give a 2 just to get someone to notice."

"Opened accounts for son for new job and to cash in Series E bond he got before birth. Although we had to wait, the associate that worked with us was friendly and knowledgeable and took his time with us. I just hope my son is happier with this bank than we were 20+ years ago when we left for another bank."

"This is the parking lot across Cleves-Warsaw from the Fifth-Third Overlook branch building. The lot is the property of Fifth-Third, but the bank has evidently abandoned it, as it is now used day and night by the Maranata Store and the Old-Time Saloon - for parking and for trash pick-up. The closing bar customers and the 4:00AM garbage trucks have turned this lot, surrounded by private residences, into a bona-fide public nuisance. This property is a tumor on the neighborhood."