Members Trust FCU

"I have money in my savings account but can't move it to my checking account to cover my bills... too many transactions. Crazy!!! It's my FLIPPIN money. Do yourself a favor and find another bank."

"I'm genuinely surprised to see some negative reviews for Members Trust, as my experience has been nothing short of exceptional. Their customer service team is incredibly responsive and always willing to help. When I applied for my auto loan, the entire process was quick and seamless, without a single hitch. And let's talk about the rates—they're unbeatable. I couldn't be happier with my decision to bank with them. Big kudos to Jamie, Alexis, and Lydia for their exceptional service. Jamie is an absolute ace at handling loans—she streamlined the entire process as soon as I submitted all required documents. Alexis and Lydia were also incredibly helpful, providing timely and accurate information every step of the way. To those leaving negative reviews, I’d suggest considering whether limited experience with financial institutions or personal frustrations are clouding your judgment. My experience with this credit union’s staff has been nothing short of outstanding, and everyone I’ve asked says the same."

"Make no mistake - this is a ZERO star review. I never make negative reviews of anything because I tolerate a lot, I understand life isn’t always smooth going. But banking with this place has been a nightmare for the last four years and if I went into every single why in this post, it would be a 5 page essay. Never a good explanation for any mishaps, basically just an “oh well” attitude. I’ve never been so frustrated with an establishment before in my life. Save yourself the headache and go to a real bank. *update. I just found out I had been lied to, yet again. I was told by Alexis that my title/lien release would be sent by mail on June 23rd, who stated she had contacted the loan officer to arrange this. The time sensitivity of this was very clearly discussed and acknowledged. I called today, July 5th, because I have not gotten this. Jamie talked to me and said she didn’t get that message. She stated she’d overnight me one today so I could receive it earlier but the attitude I was given - AGAIN - was “oh well, there’s nothing I can do about that”. No steps of remediation, no apology, nothing. I doubt if I had complained and pushed that she’d have even offered to overnight another one."

"I've been a member for over 5 years and Jamie Tomlin (my account handler) has dropped the ball too many times on responding to inquiries about my account. As a former Luxottica employee I am disappointed in the care (well, lack thereof) for distant members (I do not reside in Ohio). I feel that I might have gotten better experiences if I lived in the Cincinnati area, but since I don't unfortunately I cannot in good faith say anything positive regarding my time with members trust. For the record I've been trying to close my account for a month now, to no avail."