U.S. Bank Branch 2909 East Main Street, Richmond, IN 47374

"We got better service at this branch but not so much from one downtown Richmond will not go back to this one very slow service"

"If I could give a zero star I would I opened my account to try to avoid check cashing fees with my pay check. Low and behold they placed a 7business day hold on my paycheck and now are charging me overdraft fees and continual overdraft fees because of the hold they placed and had a regular bill come out. If I had known this would happen I would have avoided usbank and gone elsewhere."

"Id give it less reviews if possible. Has 3 teller drive ups but only one open... ON A FRIDAY!!! ALL the usbanks are closed other than this one. Why arent there any more lanes open. Just trying to pay rent. Omg!! Y'all need more help. HOW DO YOU ALL GO TO LUNCH AND CLOSE THE BANK DOWN FROM 12-1. THIS IS NUTS!"

"You have to have an appointment to go inside any of the Richmond U.S. Bank Branches. The wait times in the drive thru are longer than before with the inside closed to daily access. Many people send in more than one transaction at a time when their turn comes, businesses & personal accounts alike, which can also cause delays. Having your ID ready to send in with your transaction will help move things along faster. So many things have changed due to Covid-19. Let's all be gracious with the people coming out to work in the community to help keep things going."

"So I run a small business I went into this branch and spoke to the branch manager Katie. I've been deposited $18,000 cashiers check keep in mind cashiers checks are as good as money. The check was drawn on chase bank I was told 5000 would be available the next day which wasn't available for two days. Then I was told they would hold it up till the 14th or until the funds become available. The funds have been released but the branch manager Katie refuses to let me have the other $13,000 until the 14th so my client is suffering for not getting his work done because the branch manager has personally put a hold on that. I have tried contacting district manager in customer service. I do not recommend this bank for business purposes main source bank is much better I look at having over a quarter of 1 million in my account by the end of the year I guess it will not be with this bank due to one branch manager named Katie doing as she pleases"