Directions Credit Union

"They tell you you don't need an appointment when you call and then the manager refuses to speak with you at all."

"super unhelpful staff. I’m a member of DECU credit union. being in Toledo I had the need to notarize one piece of paper. Reading that Directions credit union was a member of the “shared branch network” i decided to ask if I could use to one of their public notary … they said NO! not nice at all."

"The hardest, online baking platform I’ve ever used. Absolutely ridiculous. They are telling me I have to go into a local bridge for everything that I should be able to do online!"

"This is the worse bank ever. They’ll race against just for your color. This particular branch. I had a shared banking with my mom and they did not let me get my money. The bald headed lady at this branch is rude and disrespectful. She told me they stole from them before and that’s why she’s not giving me my money. I feel accused because what’s my business if someone stole from you? I got my money at another branch on S.Reynolds rd. Be careful of the bald headed lady with glasses. She wouldn’t even let other staffs talk to you to analyze the problem. This the worst bank ever. They don’t even greet when you come in. Just this particular branch in downtown Toledo. I won’t be banking with this bank again. I and my mom has been using shared banking for over 10 years. We’ve had this account since I was a child."

"Put a note on my account that they “can’t refund any more overdraft fees” when I had to have so many refunded due to THEM always charging me twice when I sent out cash apps. So ridiculous. & the customer service was absolutely rude & terrible. Used to love them, can’t wait to switch banks."