Fifth Third Bank & ATM

"I have had MULTIPLE issues with this bank taking money too early or double taking payments. There automated systems are so flawed and they treat you like you're the problem. This is why large banks are criminals. You're just a check to them."

"I've been a customer of the bank for a long time. The staff is friendly and helpful, even when busy I am in and out quickly. The branch is always clean and well maintained. I was relieved to hear with the new branch opening in Maumee by Meijer, this one will remain open."

"I phoned this branch multiple times to receive a voice mail telling me to call back later, they were busy with other customers. I went online and set an appt. for a return phone call from the bank and never received a call back. I went back online and started calling all of the area branches in Toledo, until one picked up. I spoke to Chris at the Secor Rd. location, who picked up immediately, and he assisted with obtaining a wire routing number for a mutual customer. Chris was great and deserves a 5 star report. I'm located in Florida and work in a busy office setting. It is very disappointing that Fifth Third Bank does not take the continuous negative reviews of your local branches in Toledo seriously. A reply on the rating page is not cutting it in getting the problem fixed. I would assume your bank is losing business due to not having a live person to pick up the phone. One of your branches did pick up the phone, but immediately disconnected the call. Poor customer service in an industry that relies on the customers to keep coming back for service. Confirming Your Fifth Third Phone Appointment Dear Tina, Thank you for scheduling a phone appointment with us. A member of our team will call you on this date and time at the number you have provided. Appointment date and time: Thursday, July 14, 2022 - 2:00PM EDT We will call you at: XXX-XXX-XXXX Appointment topic: Personal Banking & Borrowing – Phone Business Name (If Applicable): Confirmation number: N1D4TJLH"

"Went to open an account. The banker was judgemental, made assumptions, and borderline rude. The banker without knowing anything about us made assumptions as to what bank account would be best. She was persistent in her views without any knowledge of our income or the amount we wanted to deposit on this day. When she was questioned about different accounts she became defensive. We then went to a different bank, was given options, and were allowed to chose the account we felt was best for us. I’d recommend to this Fifth Third branch (Glendale/Byrne Toledo) some cultural competency and customer service training. I did call and make a formal complaint. I plan to follow up in writing."