Community Choice Credit Union

"I have been making principal payments on my car loan for 3 to 4 months now and was just told they don't do principle payments unless they are paid the same day as my normal loan payment. So, I guess they have been taking out interest from my extra payments. I have never worked with a loan institution that doesn't allow principal payments.Very frustrating. Just a way for them to capture more money when I am trying to pay off my loan early."

"My local Hillsdale Branch has hosted a clearance of cutting corners including severely negligent integrity. While approving my vehicle loan without verifying insurance coverage, i have repeatedly been into my local branch twice about 30 days from the filing of my loan to ensure that the information that was being requested was accurate and up to date. Each of the four payments i addressed the issue at the branch and was assured it was resolved on their end; to disregard all messages. The very thing i was openly communicating with this institution and my insurance company was of the same concern. I was then informed after 120 days of driving that i was without collision insurance and i now owed over $100s more a month. The incompetent branch employees even after over 5 visits and 3 payments accuse me of trying to not to pay my insurance even after my insurance agency had verified on their end it was adjusted and advised. Im now informed i owe $70 extra a month because it was my fault i didn’t communicate with my insurance agency. State Farm has done a full audit. And for as serious of a situation this is the local branch could care less about me or the problems im having let alone even take any extra of their time to audit their own work. Not once did they try to calm me down and discuss the situation. They tried pushing me out the door with no concern for any of my very serious matters. After again trying to negotiate with my insurance agent the date in which this took place, no one has for a second actually even internally investigated the actual break down in communication and because of this lack of communication i feel that others could also fall victim to this very dangerous financing practice. And that this company doesnt care even enough to update my accurate contact information when im in the branch to sign the forms anyway… this kind of integrity comes from a party store not a credit institution. Very serious break down in communication and would hope a full investigation and audit is considered ASAP. I literally tried weeks before my first payment to ensure everything was in ordered priority and yet this credit institutions break down of communication has shown bright as the sun. With absolutely no concern for my business with their institution. Im at a total loss for the seriousness of this and how greatly emotional this highly inappropriate breakdown in their communication has been. Would never recommend banking here if your not a regular they might just spit on you. I tried so hard to find the immediate resolution before my first payment and their absolute blatant disregard for my and to completely disregard my updates to my personal info while i was there and continue to tell me its my fault they are unable to get their dates right???? Tried avoiding this nightmare with no avail. Good luck out there."

"Sarah was so real and very down to earth. I felt at ease 5 minutes into our meeting. She was so thorough and the selet plan I chose let's me work at goal setting at my pace. I feel very optimistic about the future and at ease with Sarah! I look forward to my financial future and Sarah is the best suited for my financial needs. Thank you Sarah! I look forward to working with Community choice Credit Union an thank you for being yourself! Teresa Holloway"

"Sarah Greeley has always done an excellent job helping me with any needs I've had with my banking. She helped me set up my original accounts and now my personal loan. I always point friends and family to my credit union because of their team and helpful staff."

"The personal advisor I worked with was very helpful to me when I went there on a recent visit. Renee Bugosh is very knowledgeable and takes her time in answering questions and explaining things that might have been overlooked. She was able to get me complimentary paper checks for both my personal and business accounts and then explained to me about how to order check books. She is a genuine individual with a pleasant smile whom I believe the company is glad to have."