PROCOM WIRELESS - CELL PHONE REPAIR

"I took my sons phone in, he said the diagnostics would be free and they were. Quoted a price for the repair. two hours later and my son had his phone back. Very pleased!!!"

"I never write negative reviews, but this guy utterly failed me in every sense of the word. I gave him my Samsung Galaxy S10e in November of 2022 because it died and I wanted him to do data recovery. He quoted me $100 and said that if he couldn't get the job done he wouldn't charge me, this obviously was a great thing. But after a week I hadn't heard back from him so I dropped by and he told me he was waiting for a part to come in. I told him that was all good and that he can call me when he makes progress. Another week later and I hadn't heard back so I called and he assured me that the part was just taking time to come in. The New Year came and went and I still hadn't heard back. When I visited again he seemed like he had forgotten about my phone and assured me that he would get back to it. I left him alone for a bit (my mistake) and didn't end up visiting his shop again until June when I decided that enough was enough. I went to go get my phone back but when I asked about progress he brought my phone out in two halves. Now I don't know anything about phone repair so I decided that maybe he was really putting the effort in and I just told me to call me when it was done. See a pattern here? In November of 2023 I came back into the store and asked again about progress. He said that he got the phone working and just needs me to buy a 64gb flashdrive for him to transfer the data onto. Great! I went to BestBuy and bought a flashdrive and gave it to him the next day. He said he'd call me back when it was done. I bet you can guess, he never called me back. I called him twice and left a voicemail both times without response. Finally I came back in yesterday (December 2023) and asked him about my phone. He asked what my name was again (which how could you forget at this point) and then brought my phone out with a post-it note. He said, "I wrote 'NF' on this which means I deemed it not fixable." ARE YOU KIDDING ME? I just took my phone and left. Now honestly I was only out $10 from buying the flashdrive (which he did return to me) but I can't believe how bad his customer service is and how slow his turnaround time is. He seems like a nice guy, but my experience in his shop was horrible. If you take your phone to him, prepare to hound him over and over again. I hate writing negative reviews, but this was insane. TLDR; He had my phone for 1 year and 1 month, he hardly responded to my calls and he never fixed anything."

"I just had my samsung phone screen repaired by the shop. It looks like he did a great job. He provides warranty as well and that is reassuring. No complaints. You can tell he works hard."

"Fast, great price! Been going here for years when I need a phone repair. Bill you are the best!! Thank You!!"

"‏I will honestly tell you my experience. He is a good, straightforward and respectful person. My phone suddenly stopped working and had to be updated. He'd been trying all night to turn it back on, he'd stay at the shop, fix my type 6s, and he only came out in the middle of the night, trying really hard to get it fixed. It's absolutely the best in Ohio and the prices are absolutely amazing. I recommend itHe is a very nice and helpful person, I highly recommend him ‏I thank him very much. There are no words to express who tried and struggled to unlock my phone and try to help me retrieve the data. He gave me a lot of cooperation. Thank you."