Burgers Ace Hardware
17111 Chagrin Boulevard, Shaker Heights, Ohio, United States
About the Burgers Ace Hardware
Burgers Ace Hardware is a premier hardware and home goods store located at 17111 Chagrin Boulevard in Shaker Heights, Ohio. With a wide selection of products ranging from tools and building supplies to home decor and garden essentials, Burgers Ace Hardware is your one-stop shop for all your household needs. Our knowledgeable staff is dedicated to providing excellent customer service and expert advice to help you with any project or repair. Visit us today and experience the convenience and quality that Burgers Ace Hardware has to offer.
Photos of Burgers Ace Hardware
17111 Chagrin Blvd, Shaker Heights, OH 44120, United States
Opening hours of Burgers Ace Hardware
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 20:00
Sunday:
08:00 - 18:00
Reviews of Burgers Ace Hardware
"Judging by the numerous other bad reviews here, I can see that I am not the only person who was treated very nasty at this store! I came in for mouse traps and when I asked the woman at the register where they were located she said to ask the guys in the back, when we got to the register to check out she had a very ugly attitude and told me that “evidently” I didn’t push my card in all the way because the payment wasn’t accepted (her words) when in fact I did push it in all the way I told her that it was pushed in and she said “well it’s not working” and she would have to reset it but was upset when I asked her to try again. I asked her if she hated her job because she was so nasty n rude and she proceeded to argue back and forth with me saying she didn’t care about how her attitude comes off to people . On the way out I told her they need to get rid of her and she replied “ they will never get rid of me “ I called the supervisor and she said she will handle it but from the reviews I see she’s been doing this for a while and getting away with it . At this point someone needs to FIRE HER. Idk her name but she’s an older black woman."
"Everytime I walk in the store the cashier says ‘customer in‘ on the head set and everyone follows me ! Im ridiculously followed around the store, stopped by every single employee and spoken to rudely. they don’t do this to white customers they can shop in peace I’ve watched them do this on multiple occasions I even called the store when I left and told the manger how I felt about it to try to resolve the issue it was ignored and now I just don’t shop there. They are 2minutes away from my house and I’d rather drive 30min elsewhere"
"I tried to make a return here for something that was used for a few hours and due to a few specs of dust; the manager/owner refused to accept the return. That’s fine. What I didn’t like was the way I was spoken to and treated by what appeared to be the owner. Never in my life have I been treated with such disrespect and plain nastiness. I would really urge you to go literally anywhere else for your hardware needs."
"I bought electronic rodent repellents from this store and when I tried to return them, not only was I talked to in a condescending tone but I was also asked questions as if I didn't read the directions before I even went to the store. I called to see what the return policy was and which they told me that I would come up to the store and be given either a credit or my money back in stead. I was told that since he didn't have the wrapping I couldn't return it. Just the worst customer service I've ever experienced at a hardware store and I will never go back."
"Buyers Beware. There's no return policy! Especially if it's unpack or use the item. I bought an item that was the wrong size. I then bought the right size item the same day. The next day I returned the wrong size item. Then I was informed I can't return it because It was used. I told them there is no policy that says I can't return it. On the back of the receipt it says "refund your purchase your receipt is all you need", (of course plus the item). It didn't say anything about used. Well I was still able to get my money back proving the verbal policy doesn't over rule written legal policy. To think If I would have bought something worth hundreds of even thousands of dollars. I just want to make sure others are aware of what is happening."
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