Sam's Appliance Repair

"We placed a service call to Grove Appliance/Sam's Appliance for an issue we were have with our Frigidaire wall oven. They responded quickly to our inquire, scheduled the service call and provided excellent communications on their availability and what to expect upon their arrival. The tech was both knowledgeable and friendly. The work performed resolved our issue and was efficient and tidy."

"I was so pleased with my recent service with Grove Appliance! Making the appointment and the follow-up was easy and I really appreciated the fact that I got a text on the day of the service that the tech was running slightly behind schedule. Dan was very courteous and professional and was able to fix my oven when other technicians from other companies refused to do so. I will definitely be recommending Grove Appliance to my friends and family in the future!"

"I had 3 different repair men. All were courteous and helpful, especially the last one who came to recheck the washer. I know I have a washer with many electronics but I wonder since it was not spinning out, if maybe the clutch should have been checked. I’m not a repair person. I do feel, as a senior on a very tight income, their prices seemed high but they got the job done"

"We own a Blue Star 48” 8 burner range with double ovens. It was in the house when we purchased it and is no longer under warranty. We had a nearly impossible time finding ANYONE to come and service it when the large oven stopped working. I made endless phone calls to Blue Star and all of the appliance repair places that service Blue Star and every appliance repair place within a 35 mile radius, but because it was no longer under warranty, and because we didn’t purchase from these places, they wouldn’t service. I figured there was no other option but to start looking for a new stove. I found Grove Appliances and asked about ranges. I explained my situation. I was not in a great mood that day. Whoever I was chatting with on the text line was very sympathetic and assured me that anything I ordered from their store they would also service. He also seemed surprised that we were having such a difficult time finding a service technician. A few minutes later, I got a text from Sam, Grove appliance’s service manager. He asked some questions about our range and what trouble we were having. Then he said he would be happy to send someone out to check it out for us, even through they weren’t familiar with Blue Star. They scheduled a visit and Paul came out. He didn’t even charge us for the first visit because it was something he needed to further research. He said he’d get with the Blue Star people and try to figure it out. It took a second visit to determine what part we needed and when he came back the third time, it was fixed! Paul even fixed one of the burners that wasn’t igniting. I can’t say enough about the professionalism and the responsiveness of Grove. They did not give up and they went way above and beyond to fix my stove. When we are in the market for a new appliance, most likely a refrigerator in the near future, Grove will absolutely be our store. I’m so grateful."

"I was very impressed with my repairman. He was very considerate and polite. He wasn’t able to do any repair on my dryer because it would not present the problem while he was here . He checked and tested everything he could and it all tested as being good. I really really appreciated his honesty in telling me this and not trying to replace a bunch of parts and telling they needed it. I highly recommend Sam’s Appliance Repair simply on their honesty and integrity!"