Sears Appliance Repair

"Washer would not spin. Technician diagnosed problems and gave options quickly. Very honest evaluation and summary."

"The service man is 5 star. The part from sears direct that was sent to home is $30.22(Amazon $23). The total bill was $517 . There was a diagnostic call of $99. 30 minutes from arrival to departure. Part was ordered by repairman. Then service required a second visit Thermostat kit in freezer And defrost freezer . That was 75 minutes arrival to departure . So one hour 45 minutes in the home total. That means the labor was approximately $449 for 1 hour 45 minute. $38 tax $30 Frigidaire thermostat part. $518 Tom authorized to his credit card. Charge for labor excessive. No itemized bill was ever emailed to us. I could see $300 labor for one serviceman for 2 trips to home . $449 is excessive. Will not use them again. The repairman was great"

"I told him of the my technician that didn't pull a vacuum when replacing the compressor as he finished the job the last guy wasnt able to finish and he said that it wasn't the proper way to do it but it should be fine. I asked him if he would pull a proper vacuum and he said he wouldn't as it was working. That sounds fine until it fails early and I have to pay for service again. This is upsetting. This was all part of the original service call and I would like someone to contact me. Don't let them tell you that a "pump down" is just as good as pulling a proper vacuum when replacing a compressor! He did replace the fan that was an issue and did a nice job on that portion but my concerns of moisture in the system from not running a vacuum first were ignored again."

"The tech was professional and knowledgeable. Service was great! However, confirming my appointment was not straight forward. I replied on the text to confirm but I did not. I ultimately had to call the service number to confirm my appointment. This is nowhere or explained in the text thread. Please fix? Thank you."

"Repairmen was on time and courteous. However, I was very clear in my service request to what was needed, model number, part number etc. Part is no longer available, which should been researched prior to his arrival. Why was this information not read, why did you send a service person out if you knew the part was no longer available. This was a money grab - nothing more."