Ray's Sewing Machine Services 176 North Main Street, Oberlin, OH 44074

"I had signed up for a sewing machine repair workshop, but had to cancel due to unforeseen circumstances. Heather was absolutely a delight to work with throughout the registration and cancellation process. She was timely at responding and generous with sharing any information I needed about the course and finding accommodations. I have no doubt that the course is fantastic and I hope to attend in the future."

"My order shipped in two parts. Only one arrived. I contacted customer service and had a personal reply addressing my issue the next morning. New items were shipped immediately. No questions, no telling me to contact other departments, no negativity. The customer service rep I interacted with was friendly, kind, and followed up to let me know the package went out and again later to see if it had arrived! One of the best customer service I've experienced!"

"The jury is still out - just got my machine back but now there is a new issue. They are working with me to determine next steps. Stay tuned. 9/18/20 - I've had my machine back for a week and other than an occasional skipped stitch, it is working. * While it did take the better part of 6 weeks, they have been absolutely overwhelmed with repairs and parts orders on their web site. This is not a huge multinational corporation, but a small local business. This machine was 15 years old when I got it, and that was 10 years ago. Until Covid-19 it was only used for the occasional mending job or to put in a hem. Since March it has produced just north of 2000 face masks. My only negative comment is that it took so long, I’d suggest that in the future that they quote longer than expected so if it is done early it is a bonus. *200 masks"

"I purchased a used 6 needle embroidery machine that hadn't ran in 3 years. Ray went out of his way to get it up and running again, working his magic, and a week later this machine now purrs like a kitten! He was very knowledgeable and the pricing was more than fair. I am so happy with the work he's done for me and will definitely use him again. 2 thumbs up!"

"Helpful didn't have what I needed in stock. Ordered it, gets 2 day shipped to them. Offered to mail it to me but I declined as I live not far. One part ordered was a bobbin case. . installed, worked as should. Seems good quality. Ray does a training work shop yearly to teach you to repair sewing machines."