Geek Squad

"I took my phone to get a new screen saver and gave it to the geek squad and when I got my phone back , I noticed 2 scratches on the right side of the phone apparently they must have used a small screw driver to pull off the back cover on it . Because I didn't do that in any way I know how to take off the back cover. There staff are not very smart to be called a geek squad. I would not recommend this place to anyone if you don't want your items worked on . I wasn't very happy with there services."

"A week ago, my husband set an appointment for today. Our time frame was 7 to 7, and was told a geek would call and give a better time frame. No show, no call, no apology, NOTHING! Oh and we just dropped a fortune there and “qualified “ for free geek squad, which was going to be $200 for the “free”geek squad service call. Here we sit with nothing! So tomorrow, all of Best Buy’s equipment we just purchased is going back to the store. Congratulations geek squad, you just lost about $10k for them!!! How pathetic. I’d like to give a negative 3 rating because that’s actually more accurate."

"Have used the Geek Squad at Bridgewater Falls twice in the past 2 weeks on different items and had a good experience both times!"

"I spent 2 hours with geek squad online,,,they said they're having trouble accessing my computer and said I would have to bring it in....can't anyone to answer the phone...trying to schedule online....... says in would be over two weeks before i could get in..... I use this in my business...what do you do......"

"Geek Squad is a joke. I have a warranty on my tv that broke August 2nd... they have been out once a week since then & still haven’t fixed my tv! They bring the wrong part every single time! & the managers never call back! This is ridiculous!"