Kia of Beavercreek Service Department

"Disgusted and I will not be back. The service advisor, Michael, asked if I knew where the waiting room was and I told him I did not because it was my first time there. He replied, "Don't worry, I'll be gentle." Then called me "Sam" rather than my full name from there on out. This is disgusting and unprofessional behavior. Honestly, my experience would have probably been perfectly fine had I not dealt with this individual. I considered mentioning it to a manager, but I'd rather not be mansplained about someone's intentions as justification for their actions."

"October of 2022 I took my Kia here because I thought the issue was with the powertrain which was still under warranty at the time. Turns out it was a bad catalytic converter that was not covered by warranty then. 2 weeks later I got my car back with a new sound that was not there prior to the $3k repair. I chalked this up to just being new parts. Well over the next few months the sound grew louder and louder. I had another shop check it and it was due to a hole in the flex pipe of the exhaust. Then the check engine light appears in the past 2 months. The code says it's a bad converter. I had the flex pipe repaired at a local shop. The tech calls me and sends a pic of the less than a year old converter. It's completely trashed inside. I make an appointment with Kia of Beavercreek service after being transferred around for 15 minutes. I then call back to ask about the service warranty offered which my now bad part is still covered. No answer, transferred around, placed on hold. Still not able to talk to a service advisor. I call 5 or 6 times today to speak to a service adviser. Just to test a hunch, I called 3 other local Kia dealerships and asked for the service department. I was immediately connected to a service advisor at all 3. Not at Kia Beavercreek though. There I am told that someone will call back, asked if I would leave a message, try the website & not a peep. It's bad enough they put a hole in the flex pipe (can't be proven though it was not noisy prior to the repair) but to ignore customers, not get back in touch, and just not answer the calls if beyond ridiculous. It was bad enough during the repair that 2 weeks trying to get in touch with my service advisor doing the same thing, not giving answers and not taking calls. Screw their "service department", I'll have MY shop do the repair and CORRECTLY. And it's funny how the less than 5 star reviews on here are no longer visible. Hmmmm...."

"Treated very kindly."

"I bought a lemon of a certified pre-owned Kia from a different dealer out of state and had it shipped to me. On arrival it had several issues. Since that dealership was too far away, I had to get it repaired at a local Kia dealer. I called two other dealers and had over a two-month wait and neither of them wanted any part of helping me. Beavercreek Kia got me in in less than 2 days and had my vehicle fixed in time for an upcoming trip we had planned previously where three other Kia dealerships had failed me. I have to take it back to have two other minor issues fixed that couldn't be addressed in time for the trip. A very stressful situation and they helped me when no one else would so I can't say enough about them!"