Eaton Computer Helpdesk,

500 Hallmark Dr, Eaton, OH 45320, United States

"I have never received such Excellent, Compassionate, IT Expertise, This Team is Amazing, when there is an Issue, it is addressed immediately, ( only had 2, related to in office error), GREAT WORK From Western Avenue Family Practice LLC"

"Used to work here fresh out of high school, owner paid just above minimum wage and charged industry prices, if you're concerned at all with wage equity. Owner sent another employee to inform me and a new colleague we were basically fired without cause. (I actually was the top salesperson that year and one of the best technicians on the team). The real reason was that I used to work a lot of overtime, so he wanted me to move to salary (yeah 80%+ premium apparently wasn't enough). I agreed on the condition he would pay the same salary when I went to college. I started college and a few months later, I was unemployed. End of the story right? Nope, he then tried to block my unemployment claim multiple times by saying he offered me to be able to work weekends and suggesting that it was by my request. Then I got offered another job (at ~3x pay) and was legally obligated to take it due to being on unemployment. Owner then sent me a cease and desist letter for a 24-month non-compete. I work in the tech industry now and this is not at all how things work or how employees should be treated. I guess the best thing that happened to me was probably getting fired in the long run."

"Bob is like a dad to me, so my opinion is a little bias, I'm not too familiar with the business/technical side of things, but honestly I see him every single day working very, very hard for his customers. His team is very friendly and organised"

"Brought a 1.5 year old PC in for a hard drive wipe and reinstalling of the OS...$149...could buy a new PC on ebay for $179, so saved $30...right? Wrong...hard drive is fried...okay, sure, that can happen (although Bios and DOS are accessable)...however, now, the cheapest drive they have available is around another $100...so all in I'm around $249. Rediculous! I can purchase a new PC for $179...another hard drive for $40...and Windows 7 OS for $50...so $269 (ebay), and I get 2 PC's for their price of fixing 1...reiterating "Rediculous" Shared my thought process with the tech over the phone, who proceeded to advise that regardless, they will be charging $70 for the diagnostic...really? So...you took out 4 screws to open up the desktop...unplugged 2 wires from the hard drive...plugged 2 wires in from a diagnostic PC, and found out the hard drive was fried...and charged $70??? 20 minutes of labor max. Balances out to $210 an hour...$8,400 a week...$436,800 a year *NET*...pretty nice salary, wouldn't you say? Can you say, "Price gouging." The Good - The people are very pleasant to deal with...very clean place. The Bad - Minimal options available for hardware replacement...very pricey software work. The Ugly - Extremely High Priced Labor! Obviously tries to take advantage of people who may not know any better. If you don't know anything about the cost of hardware and/or labor involved in repair (hardware or otherwise), AVOID THIS PLACE LIKE THE PLAGUE! They will take advantage of your ignorance."