Geek Squad

"Took xbox series x to get cleaned out they won't do it most can do is hit the outside with air."

"Needed help on software downloads for Fitbit and IPad. They were excellent. How it done in 20 minutes. Very patient, smart, professional, and kind."

"I took my 4th generation iPod in because the power button didn't work. I thought they could replace it, but NO, Apple products are made to be obsolete. But thank goodness for Free, the nicest young man. He found a way to fix it for me. I am thrilled and they didn't charge me!"

"They have the worst phone answering system. I could never get anyone on the phone. I needed to replace a battery on my laptop. I took my business to another computer place and they were very courteous and helpful. O bought laptop at Best Buy but won't ever go there for repair services."

"Scheduled an appointment with geek squad for them to send my broken Apple Watch in for service. Ended up rescheduling the original appointment I had made for a few days later. When I went in for my new apt they refused to take my watch stating I had too many separate cases on their computers to be able to send it in (even though the old one was a cancelled appointment). I asked if we could call apple support (where the appointments were made) to get this cleared up and they wouldn’t. They basically said sorry can’t help you and told me to figure it out on my own. I immediately went to the apple store and they took my watch no problem and told me Best Buy definitely should of called them, as they do frequently to solve issues like this. Apparently spending 3 minutes making a call is too much effort for them in their day. A few other customers also walked in while I was waiting and no matter what question they were asked their response was always “i don’t know Sorry” to every single question. How can you be in geek squad if you have no clue how to help anyone, no tech knowledge, and you’re not willing to even attempt to serve your customers properly and professionally. I will never use them again."