Bob's Heating & Air Conditioning Services 1021 County Road 96, McComb, OH 45858

"i would give 0 stars if it was an option. there is no way this guy would be in business if it wasn’t for him being contracted through home warranties. i am a very young homeowner and feel like he thought he could take advantage of me. he was extremely disrespectful and unprofessional. he left trash in our yard. AC wasn’t blowing cool air, he told us it was the thermostat (it wasn’t and we explained that), so then he said it was low refrigerant and we needed to clean the outdoor unit and replace the air filters and it would be fixed (even though we explained symptoms did not line up with that). so he “stabilizes the refrigerant” and leaves. we clean the AC and replace the filters as told. THE AC HAS NOT COME ON AT ALL SINCE HE LEFT. i call my warranty, they say he told them he was buying a condenser to replace on the outdoor unit, but he did not tell me this, he told me just to replace filters and clean AC and nothing else was wrong. he did not say he was replacing a part or that he was coming back. so not sure if he was trying to scam my warranty company or what. my warranty company was surprised by that but for some reason decided to send him out again this morning to look at it (mind you we are in week 2 of no AC and it has been 80+ degrees inside the whole time). after several calls, and him complaining he doesn’t usually do jobs on saturdays or wake up early (it was 10am) he says he is coming out. he comes out and says “i think it’s a bad compressor and i don’t do that job so your warranty has to find someone else”. more back and forth with the warranty which is its own issue, but they did assign a different contractor which i was relieved by. if you have a choice, don’t hire."

"Was very nervous due to other reviews so I was pleasantly surprised when Bob was extremely nice, efficient and professional! When our AC stopped we filed a claim with our Home Warranty, they sent it to Bob who came out within 3 days of filing the claim. He came out and diagnosed the problem, ordered the necessary part and within a week it was fixed! The only issue was he gave very short notice when headed to my house, but I was able to make it work each time."

"1st American home warranty sent him out to my house to fix my furnace that was already diagnosed with a cracked heating exchanger. He came out stepped into my house and immediately said "let me tell you straight everyone is out for money and free stuff so I don't believe what they or you say. I will do what I want." Didn't even open up the furnace, I had to give him the screwdriver and demand he do it. He then states the only thing that was wrong was the ignitor was dirty.....cleaned it and then stated everything was fine. Never scoped it, took off the top panel and told me the corrosion that was evident on the pump was "normal" and not an issue. He then left. I called 1st American to complain, they called him and he denied all of it! They stated they would go with him and not my word. BEST part? I got the original company that diagnosed it to come out after Bob was here,, because it wasn't heating anymore since he left and Bob somehow fried my circuit board!! DO NOT RECOMMEND."

"Do not use this guy for any needs. I have a home warranty and he’s the only one in my area that works with them so that’s who they had chose. He has been to my home 3 times in one year for the same problem. Furnace was out and setting my smoke alarms off and is throwing a code, he comes and cleans the flame sensor every time then a couple months later it does the same thing again. Instead of actually fixing the problem or replacing the part. First time he told me a day he’d come and said he’d contact me for a time, never did and just randomly showed up at my home with no appointment time. Another time it took him weeks to come wouldn’t answer the phone. I’m on my 4th time now this year my furnace is out once again in the middle of winter doing the same thing and he said he will not come for free but he’s had plenty of chances to fix it and I have to pay every time. I DO NOT RECOMMEND"

"Our home warranty picked this contractor. He is horrible. 1. He never contacted us to let us know if was coming or even got the work order. 2. He just randomly shows up while we are at work. I talk to him through the smart door bell to inform we are at work. He just rudely walks off and gets in his van and leaves. Doesnt answer his phone and hasnt even tried to contact us. No one sits around their house just waiting for a contractor to show up with no appointment time!"