Refresh Dental

"This place is one of the most unprofessional dental offices around the cuyahoga county area. The lady African American late 40 lady obviously does not like her job. Most times you can tell when an individual enjoy what they are doing and alot of times you know when someone is there just for the check. Listen stop trying to data collect on people if a client arrives on time for their appointment with proper insurance card and State ID then why insist that they also provide their Social security number. I Called corporate to complain but it would be just my luck that the lady called corporate first to complain that I complained that she was rude. The nerve of this lady to attempt to do damage control and spin the situation. Of course they put me on the black list not that I would ever come here again anyway. What should you take from this review? First, understand that this place is ghetto so make sure you record all Interactions, Second do not give up your personal information just because someone behind the counter asked for it. Make them show you a law that requires it. Third, go at your own risk your experience may be different but do know you were warned if things go left. This place accept medicad and medicare so it is certain regulation that they must follow. Hold them accountable always I dont care if they were just having a bad day."

"Wonderful experience. Haven't had a cavity in over 10 years and was very nervous about having 4 of them filled today. They made me feel welcome and comfortable. It's quite a commute for me from Akron to Shaker Heights but I will definitely be making them my primary dentist. It's hard to find a dentist that takes Medicaid that really cares but refresh was amazing. A+++"

"I had a fantastic experience! I was greeted by Latoya, who made sure I was thoroughly taken care of. She assisted me with any questions that I had. She made my dental experience, at Refresh, very pleasant. I really appreciate her customer service and professionalism both over the phone and in person!"

"I was very impressed with the staff, especially the office manager who quickly addressed my initial concerns and ensured my follow-up visits went smoothly. I understood every process from insurance and billing, to scheduling and plan of care. The hygienist Kim blew me away. She was knowledgeable and very patient with me. I didn't feel judged for how long it had been between visits and she explained everything clearly. Thank you to this team for helping a person with anxiety feel welcomed and comfortable."

"I can't lie. My 1st time here was for teeth cleaning which never happened. They took hours of my time doing x rays & teeth pictures. Why they wouldn't tell people making 1st time appointments that simple teeth cleanings aren't done that day is beyond me. From the x rays they told me everything else that was wrong with my teeth and set me up with future appointments. After that 1st appointment's frustrations things actually have gone smoothly after going back a few times. I've gotten teeth removed and fillings done. Yes, I finally got my teeth cleaned after a few visits. I like this place so far."