The Reserve at Lake Pointe
5980 Marine Parkway, Mentor-on-the-Lake, Ohio, United States
About the The Reserve at Lake Pointe
The Reserve at Lake Pointe is a real estate agency located at 5980 Marine Parkway in Mentor-on-the-Lake, Ohio, United States. This institution offers a great location close to Lake Erie with easy access to I-90 and Route 2 to Cleveland. Residents of The Reserve at Lake Pointe will also find themselves near shopping, restaurants, entertainment, and recreational activities. The apartments at The Reserve at Lake Pointe provide a convenient and comfortable lifestyle at an affordable price. Residents can enjoy a variety of amenities and social spaces within this fresh, new community. The neighborhood is pedestrian-friendly and offers easy access to dining, entertainment, and local nightlife. Come home to The Reserve at Lake Pointe and experience everything this vibrant community has to offer.
Photos of The Reserve at Lake Pointe
5980 Marine Pkwy, Mentor-On-The-Lake, OH 44060, United States
Opening hours of The Reserve at Lake Pointe
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
11:00 - 16:00
Reviews of The Reserve at Lake Pointe
"As a tenant here, my experience has been outstanding! Starting with my initial encounter of inquiring if a unit is available for lease through to the renewal of my lease. The staff are friendly and helpful and they really care, which is evident in their demeanor. For example, if there's a maintenance issue, they are on top of it, ensuring it gets quickly and properly addressed to resolution. The maintenance team is constantly out and about doing their business, and they're super-friendly, as well. The amenities (which sort of speak for themselves) are a bonus. There's a fitness center, a common room/clubhouse that's well-appointed, and a heated outdoor pool (with customary seasonal hours of operation). All these areas are kept clean. The outdoor areas are also nicely cared for by a landscaping crew (contracted to a vendor). Thanks Reserve at Lake Pointe and Burton Carol Mgt team for an excellent property that I am proud to call my home!"
"Nikki and Emma was amazing. I always dread going into a leasing office. Today I was pleasantly surprised by the easy going experience, understanding, and connection with Nikki and Emma. Thank you!! This experience made life and my business more enjoyable. It is encouraging to see someone so qualified at the office."
"Living at this property for the last 3-4 years, I about HAD IT and was desperate to find a new home—one that I could look forward to returning to at the end of a long day…I HATED living here because the local property management team was RIDICULOUS—in the worst of ways. Whether it was racism or some other “issue” they had with me, they were rude, perpetually “too busy” to show any real concern or empathy during the difficult days of the pandemic…they were MISERABLE representatives of BCM. As fate would have it (THANK GOD!!) both local management people are GONE (good riddance!!) and the new team of Nicole and Emma are GAME CHANGERS. Being well-aware of many residents’ negative feelings toward their predecessors, they went out of their way to redeem the image and reputation of this property. Congratulations on such brilliant hiring decisions. BCM Corporate still leaves MUCH to be desired relative to payment policies, ridiculously exorbitant charges that stink of corporate greed—but I guess that’s everywhere. It’s still frustrating….not many good things to say about regional and corporate leadership, but locally, the new team is exceptional. So, mega kudos to Nicole and Emma—appreciate you both IMMEASURABLY."
"I am attempting to move from Florida to Ohio and a friend lives at Reserve at Lake Pointe. I emailed their company two weeks ago and informed them I needed to have a move in date of March 3rd. Alyssa responded with two apartments that had a March availability at the time and then she did not respond to me after a week. I sent a follow up email and received a response from Emma who told me to give her a call. I immediately called her back and once again informed her I needed to have a move in date of March 3rd. Emma informed me that their company does not do online applications (in 2024?!) and I would have to fly in. Emma assured me on the phone that if I flew in from FL that I could simply pay the holding fee and have a move-in date of March 3rd. I flew in today and met with Emma at 4:30. She informed me that both appartments were taken and nothing was available. I understood and was a little upset as I could have flown in last weekend had I known there were other interested parties, but that’s not exactly possible for them to know ahead of time. Nikki then overheard the conversation and I again reiterated that I would need a March move in date. Nikke assured me she could place a phone call to a resident to see if a unit would be available for me for March. I waited patiently while Nikki placed the call and confirmed the unit was available. I began the process of filling out the application when Emma asked Nikki how they should handle the holding fee because their company policy is only to hold an aprtment for 2 weeks maximum. Nikki then said wait you need the apartment for March? We can’t place an apartment on hold for longer than 2 weeks. I told three separate employees several times that I needed to apply and hold an apartment for March and it wasn’t until I flew all the way to Ohio before they mentioned this policy. On top of that, I told Emma and Nikki again in person of my needs and they still did not listen to me. I have never had an experience like this with any leasing department."
"Nikki in the office was so supportive and helpful. She helped us get into a perfect apartment. The property is always in perfect order, and I'm truly happy to call this place home."
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