Papa Johns Pizza

"The guys and girls that work inside the store are awesome I hate calling and getting the call center I really miss the old days when you call and actually speak to someone in the store the workers inside the store are always polite and friendly"

"have never wrote a review on google before tonight but I am because I’m a little frustrated. I have mixed thoughts about the service. A few months back for whatever reason I started to really want bone in buffalo wings often. After trying all the wings in Louisville I came to the conclusion I liked Papa John’s wings and service the best. It’s always delivered fast and still is actually so I can’t complain there. Another thing I’d like to point out is I don’t like the automated system or whatever that is when you call. It’s an Asian woman’s voice and she has a hard time understanding things so I always chose the option 5 and talk to someone In the restaurant directly. Most of the time it has been Mike that answers and I can’t say anything but good things about his service when I call. In fact on 4 or 5 occasions I have asked the delivery driver to give him a five dollar tip for me (outside of the drivers tip of course). About every three orders I make sure I tip 90 percent because I love that their fast and I love that they always made sure I have my napkins and ranch which I always make sure I ask for those things. When I call they actually refer to me as the wing napkin guy. I tip big often because of that service. Last few times zero napkins, no ranch and the food was not as good as usual. Skimpier wings which nice meaty wings was part of the reason I preferred Papa John’s outside of the service. Last week I ordered again there was no napkins and no ranch. I tipped 95 percent and asked for five to be given to Mike again thinking the next time they’ll make sure I’m taken care of. Tonight my driver brought me one single napkin along with my order so I put most of the money back in my pocket and gave him a $5 dollar tip instead of 90 again. So after this I think my couple times a week orders will be given to a different restaurant that cares enough about good paying customers"

"Thank you to Malachi he is an outstanding employee that deserves recognition for his above and beyond the call to serve the good people of Louisville. Malachi has exceptional people skills and very well-rounded as a Young Man to give people great service. I keep coming back to that store because Malachi works there I am very grateful to see a young man happy about his work and there for the customers he is really there for us thank you so much for your great attitude and positive vibrations we appreciate you in the city and we need more people like you thank you thank you Malachi"

"I ordered the pizza at 11:00 PM. And went there to pick up at 11:30. They were supposed to open till 12:00, however, by the time I got there they were closed. Very disappointed and unprofessional service."

"Staff when I called in to make sure that my order was correct was rude. Disrespectful very mouthy Said what I was on the phone that he was not dealing with an attitude when I made my order online through the app. I ordered my pizza correctly and they're the ones that messed it up"