Pizza Hut 16800 Chagrin Boulevard, Shaker Heights, OH 44120

"The young man took my order I asked for all flats he did not take my order right he told me I will put a note that was simple to do he didn't! I threw all the food in the garbage! Order taking and getting the order right is important! Making sure the Customer is satisfied!"

"Hoping this gets to a person at the Pizza Hut organization that values its customers , cause I certainly don’t want it to fall on deaf ears. On Saturday I had a party for some children and decided to call Pizza Hut to order pizza for the event. I called and got routed to the call center where I placed my order with a Pizza Hut representative for delivery. I was confirmed over the phone that delivery would take 35min and that I could pay when pizza arrived. About 15 min after my order was placed I received a call from the local store (located on 16800 chargin Blvd shaker heights Ohio). Stating that because my order was over $50 I needed to pay in full with a card. I had never heard this before and considering I was having this delivered to a commercial business with multiple units I was reluctant to pay prior to receiving delivery, but store clerk insisted that was the only option so I paid. An hour passes by and I call to check to see why I hadnt received my order and the young lady who answered the phone stated that I was never scheduled for a delivery therefore the pizza would need to be picked up. I explained to her that I requested delivery because I was hosting an event with a bunch of small children and could not pack them all up to go pick up a pizza. I asked her if she could have someone deliver it she refused. Frustrated I then got in contact with a family member that lived near by that was willing to pick the pizza up for me because at this point the kids were starving. I let the lady know I would send someone to pick up the pizza, while on the call she then stated that “Patricia already picked the pizza up” I said I’m Patricia what do you mean Patricia picked the pizza up I haven’t been to your store to pick up a pizza and you just told me it was there waiting for me to pick it up. The lady says I don’t know what to tell you, but someone by the name of Patricia came to pick it up already. I reply well that wasn’t me so either I would need the pizza remade or I would need a refund. She then states they don’t give refunds… so now I have no pizza and a refusal to remake or refund me for the pizza I paid for but was not going to be receiving. I send my fiancé son to the store in hopes to get this matter resolved by speaking to a manager or someone to further understand what transpired and how someone could possibly pick my $51 order up with our being verified. When my fiancé arrived they were advised that the GM gave my pizza to a person who claimed to be Patricia and there was nothing they could do about it. There were signed receipts of other customers who had picked their orders up sitting next to the register and my 2 receipts were sitting there unsigned. My fiancé asked them if they gave the pizza to Patricia why wasn’t the credit card receipt signed when they arrived they replied they don’t get all customers to sign. They get GM ON THE phone and she validates the lie that she gave my pizza to Patricia and if we wanted a remake we had to pay another $51.00 and reconfirmed they don’t offer refunds…. We asked for their names for reference and both the worker and GM STATED THAT they do not have to provide their names(I could understand last name, but you can take my money and refuse to provide a name)… So now frustrated they leave before things went left and ordered from a more professionally ran pizza brand (dominos). About an hour later I get a call from the clerk that took my over the phone payment to state that she found out what happened and they indeed never made the pizza and the GM never gave another person named “Patricia my pizza” as she previous lied about. She then states I have been trying to call you after they left the store to tell you I remade the pizza. I said as stated before I’m hosting a party for some kids and the last thing I was expecting was a phone call from the same people that gave us so much trouble to say we never made your pizza in the first place and if you want to come drive back down here again we will make the pizza for you…"

"Terrible. Took almost 3 hours... so of course it was cold.... but on top of that the food was not made well at all... poor quality. Barely any sauce on the pasta or the pizza... Also missing items. Bad service, bad food, long wait."

"If I could give this Pizza Hut 0 stars I really would ! I had hair all through out my pasta whoever was working the night of 10/23/2023 around 10:31 your disgusting I can see one piece of hair but multiples !!! I would never order anything else from this Pizza Hut the pizza never done as well just shut whole place down !"

"Love the chicken, pizza is trashhhh. Wait time is long but okay I guess, like just call ahead of your time."