Aicos Dental Group 5350 Transportation Boulevard, Garfield Heights, OH 44125

"My recent visit to Aicos Dental Group was incredibly disappointing and concerning. Not only did my son and I wait over 30 minutes before being seen, but the way we were treated by Associate Heather Butcher was completely unacceptable. Despite providing my son's insurance card, we were told that a verbal verification from the insurance company was necessary before he could be seen. When I questioned this policy, Ms. Butcher responded rudely and dismissively, showing a lack of empathy and professionalism. To make matters worse, during the insurance verification process, sensitive personal information, including our names and dates of birth, was loudly repeated in the office, a clear violation of HIPAA regulations. As someone with over 10 years of experience in the healthcare field, I was appalled by the level of unprofessionalism and disregard for patient privacy. This experience has left my family reluctant to return to this practice. Unless these issues are addressed promptly and effectively, I cannot recommend Aicos Dental Group to others. Patients deserve to feel respected and valued, and unfortunately, that was not our experience here. I hope management takes this feedback seriously and implements necessary changes to improve the quality of care and professionalism at Aicos Dental Group."

"I’ve never had a issue everyone is very nice and respectful"

"Call to schedule an appointment based on their website offer of a complimentary smile maakeover, so I called the office today. The office had no idea what was on the website then say that the website has not been updated since pre covid and that the offer was not valid. I find this highly unacceptable. If you're looking for s a dental office that's more organized, updated, and accomodating , i suggest you look elsewhere."

"Both of my adult children are on my insurance. They charged my daughter for my son's service which was paid for at the time of his service. I was told they look at the balance not the name. If I had a balance then why didn't I receive a bill months ago. They won't be returning. The woman I spoke to is rude and doesn't need to work with the public. She also tried to tell me my insurance downgraded. I didn't change anything with my insurance. She also told my daughter that I owed her the money back. Who the hell are you to be saying that? Unprofessional!!!"

"Dr. Aico is excellent and caring and compassionate. She explained what she was going to do and talked to me the whole time in a reassuring way. The staff is great there from the front desk to the entire dental staff. I’ve been a patient for many, many years. It’s a pain free experience. Thank you!"