Quality Inn & Suites 23303 Oakwood Commons Drive, Oakwood Village, OH 44146

"I reserved 2 rooms and was only allowed to check into 1 because I put my husband's name on the 2nd room, even though it was under the same reservation. Room was sub par. Old gummy bear on the floor, stuff stuck to the ceiling, wallpaper peeling, a fast leaking bathroom sink, & old used washcloth on top of the shower curtain. Beds seemed OK except my daughter (in 1 bed) got bitten by what looked to be a spider, and I also got bites that looked different from the other bed. Pool was closed. Breakfast didn't offer anything both gluten and dairy free unless I wanted a banana/apple. For the kids, the milk for the cereal was sour. The strawberry and chocolate for the waffles tasted spoiled according to my husband. We did have to ask for regular syrup to be refilled, which they did, but didn't wash the container which was so gross it was stuck to the shelf it sat on. They ran out of waffle mix as we were making waffles and either didn't have another batch or refused to refill. As my son said, "for a Quality Inn, they are sure missing the Quality." I would agree. Also the hallways smelled of weed, which is gross but also I just figured someone staying there couldn't follow the rules. I see now there's other reviews saying the same so it seems like a trend rather than a one-off. Would not stay there again."

"The outside of the hotel is under construction, which should have been a sign to leave. The room was clean but smelled so old and musky. The bed was very uncomfortable. Between the 3 of us staying there, neither slwpt due to the beds feeling like laying on hard boards. We were in town from fri-sun but found other arrangements for Saturday night."

"Ask attendant for luggage holder in room he never got back with about after telling me .he would bring it to room within a hour . I had a two day stay. Breakfast was horrible .hopefully the group that owns this will do better. I just won't be staying here again. Like dogs but to many were at this hotel."

"Overall, this hotel is good. Was disappointed with how things looked just outside the hotel, and there were no outside garbage bins. Staff was great, and the rooms were okay. Beds were good, but my bathroom door didn't quite fit the opening. Hallway to the rooms wasn't as clean as I was expecting."

"The rugs were filthy. Absolutely not up to standard for Quality Inn. I travel often and this is the worst I've seen for the brand. The bed spreads were wrinkled and had cigarette holes in them. The linen was dinghy and the bathroom door stuck because it was uneven and had rusty hinges. The whole area of the hotel smelled musty not a clean or fragrant. The pool area is closed until January 2024, that's not good for the summer when that's suppose to be one of the amenities."