Guster, Losey and Mack DDS: Marysville Dental Associates "Love Your Smile!"

"I recently moved to the area and left a great dentist I had seen for 15 yrs. I had a cleaning and scheduled to have a simple small tooth filling, so I thought. Gave a numbing and one shot then a second which was weird as previous dentist gave one usually. They waited for the numbing to work and started drilling, a little into it I felt a pain shoot up which caused me to jump and a slight tear. He stopped and seemed annoyed and rather aggressively gave a third shot and only said this might be a pinch! It did hurt because of how hard he was pushing and not really caring. I have never in my entire life had 3 shots for a small tooth not even for a crown. He finished the drilling and put the filling in. The assistant said the numbing should wear off in an hour, this was at 2pm, I couldn't drink without spilling for 4hrs and was still too numb/sore to eat until 8pm. It's now over 24hours later and my jaw and side of mouth are sore to touch and to open wide aches. Absolute Worst dental experience in my 62 years."

"Thank you so much to Dr. Mack and Tracy for working their magic and artistic skills repairing our daughters chipped front tooth. They were so sweet and caring, talked her and me through every step of the process and fit her in asap. Dr. Mack did such an amazing job! Her tooth looks perfect, like it was never chipped! Absolutely recommend Dr. Mack and Marysville Dental Associates!!"

"I have been a patient for many years when Dr Strauss had this practice. He knew my "dislike" for dentists and always made me feel welcome even when I did not schedule regular appointments. He was always the first to be there when I was faced with an emergency. As his health failed those who took over his practice carried on his tradition, except for today. I broke a molar in San Salvador and stopped into the new office today to schedule an emergency appointment to get this fixed. I was not being pushy or needed one right that minute, just asked to get in as soon as possible. I was told that I needed to schedule a exam and a cleaning before they could see me since it has been 3 years since my last visit. I explained that was not an issue but could we do all three in one visit because I was in pain and needed to be seen. The tech was not accommodating and continued to repeat herself. Then she said that even with an appoint for cleaning and exam she could not guarantee that I would get the molar fixed. She stated they would probably set me up on a plan to make that happen but it could not be done at the same time. I explained, almost in tears, a plan would not work that I needed to see Dr. Losey to help me as I was in pain. She told me there was nothing she could do and I told her I would find another dentist as I left the office. Still in pain and looking.... In response to your comment, I explained that I was not expecting to be seen immediately that day, just as soon as possible. Your coordinator failed to offer any type of scheduling for the broken molar. She was only worried about the cleaning and exam. I even asked to speak to someone else and she said there was nothing she could do. I had no other choice but to leave. It was the ONLY option she gave me."

"They always do an amazing job I've gone here I think practically my whole life. Dr Mac did the fillings that I needed and I had no pain whatsoever he was so good at what he did he made a filling painless. Jenna did my teeth cleaning today and she was so good and thorough, I really appreciate everything these people do to help me. They accept my insurance and I never have a super long wait time so that is why I am willing to drive almost 40 minutes to go to this place compared to all the other dentists around me. (I tried a different place called the dental group in new Albany and they didn't explain anything to me the wait time was awful and then they gave me problems about my insurance after saying they accepted it.) This place is totally worth the drive. I would give them 10 stars if I could."

"I’ve recently moved and a friend recommended Guster, Losey and Mack for my dental needs. I initially had a teeth cleaning with Dr. Guster and was impressed with the great customer service I received and how gentle the dentist and hygienist were. I also had mold done for whitening. My second visit in I had dental work done which typically would give me a little bit of anxiety but Emily (hygienist) and Dr Mack treated me as I was a friend and put my mind at ease. I appreciated that Dr. Mack was thorough, patient and conservative with fixing a cracked tooth and helping me with my bite. I definitely recommend this dentist office for any dental needs!"