Twisted Headz Smokeshop

"Nice selection. The young man working the counter was kind and helpful. I went in to purchase a new electronic smoking apparatus. I purchased the Firefly 2plus. Got it home, read what little literature there was. I hopped on the manufacturer website to get additional information, then put it on the charger. It wouldn't charge. I trouble shot for a moment with no luck. No worries, I'll return this 230 some dollar purchase and exchange or get something better. Let's start with the product was never used. It was put back in the packaging nicely, I had my receipt and I was kind to the counter folks, because not their fault. They made a phone call, not sure if owner or manager. I was told absolutely no returns. That I have to contact the manufacturer and I have to do the returns, which who knows how long this is going to take? I even offered to buy something of better value. I'm easy to work with. I just want something that works. I went to a brick and mortar store with the information I was going to pay a little more, which I did. The same product is on the manufacturer site for 175, but I didn't want to deal with the hassle which is why I was ok with it. To think I almost bought the volcano yesterday! So I'm just stuck if I make a 500 dollar purchase too? I understand business is tough and everyone thinks their right and many times they're not, but I think I'm probably with the majority on this one. I'm not wrong and this is not good business practice. Nobody wants to spend their hard earned money on something that doesn't work. I could just hand my ex-wife my money. It's the same thing! Buy from here at your own risk. Edit: spoke to the folks at the Mentor store. It's the same thing. At least the kid at this location got me the number and email for customer support for the product. Basically, I would not buy from here. They can't back the product they sell. Although reading through the reviews, I see they helped other customers and allowed exceptions with the exact same same product. If this is a known problem, why do you carry the product or why not test them when you receive them? I wouldn't be so pissed if it were a 5 or 10 dollar gadget. You get way you pay for, but 240 bucks and you're on your own!? I will let everyone know this place sucks. I will inconveniently add it into conversation with people, like'hey, how about them Brownies yesterday?! Playoffs! Twisted Headz sucks, I can't wait for the playoffs!"

"Husband and I went in for him to possibly purchase a new pipe, but when we walked in the young kid working never said hello and never turned down the very loud music that was playing on the television. He didn’t even bother to turn it down when my husband indicated that he was having a hard time hearing him! How rude! Was our first and last time at this store!"

"Great place & and the workers that helped me were polite, but I realized when I got home that I got short changed $14. I just wasn't paying attention apparently. I'm not even mad I'm just disappointed that I let someone short change me $14. I don't know if it was intentional or not but be aware of your change"

"Excellent customer service. I always thought it was overkill how they ask you to make sure your purchases function as intended before you leave the store. That's until the battery failed on one of my purchases. They noticed and happily handed me another identical product...which promptly failed, and then another, and another. Not their fault, the manufacturer sent them a bunch of duds! They still offered me a superior product for free just for the hassle they didn't even cause. Pure class. Excellent customer service."